DreampairsReviews of dreampairs.com

Response from DreampairsSep 18, 2026

Hi Cheryl Lomax, Thank you very much for your honest feedback and for your patience throughout this process. We're truly sorry to hear that the shoes did not meet your expectations and that your experience with our customer service left you disappointed. This is certainly not the level of product quality or service we strive to provide. We noticed that the return and refund for this pair have already been processed. We’re glad that our team was ultimately able to provide a resolution for your concern. We truly appreciate you bringing this matter to our attention. Your feedback is important to us and will help us continue improving both our products and customer service. We sincerely apologize again for the frustration caused and hope we’ll have the opportunity to provide you with a better experience in the future. Best regards, Dream Pairs Customer Care Team

Response from DreampairsSep 1, 2026

Hi D J, We’re truly sorry that your first experience ordering directly from Dream Pairs did not meet your expectations. We understand how disappointing it must have been to wait for your order only to find that the shoes felt shorter than expected and were not as comfortable as you had hoped. We also understand your frustration regarding the return shipping cost, especially when the fit did not work for you. We’re equally sorry to hear about your experience trying to leave a review on our website. We value all customer feedback, whether positive or negative, as it helps us identify where we can improve both our products and the overall shopping experience. We tried to locate your order using the information available in your review, but unfortunately, we were unable to retrieve the order details. We have therefore submitted an “Information Request” through Trustpilot. Please reply to the request with your order information so we can look into your experience further and see how we may assist. Thank you for taking the time to share your feedback. We sincerely hope we’ll have an opportunity to provide you with a better experience in the future. Warm regards, Dream Pairs Customer Service Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Response from DreampairsAug 14, 2026

Hi Diana, We’re truly sorry to hear about your disappointment regarding the pricing and your concerns about seeing a similar-looking product offered elsewhere at a lower price. Please note that prices may differ across retailers depending on their current offers and promotions. We completely understand your decision if the shoes did not meet your expectations. If you would like to return your order, we’d be happy to assist you with the available return options. We tried to locate your order using the information available in your review, but unfortunately were unable to retrieve the order details. We have therefore submitted an “Information Request” through Trustpilot. Please reply to the request with your order information so we can look into this further and assist you. We sincerely apologize for the frustration this experience has caused and hope we’ll have an opportunity to make things right. Warm regards, Dream Pairs Customer Service Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Response from DreampairsFeb 13, 2026

Hello Johanna Barrera, Thank you for letting us know about the issue. We sincerely apologize for any inconvenience you encountered when contacting our support team. After receiving your return request, we noticed that you selected "Other" as the reason for return. We immediately followed up with an email on February 7 but haven't received a reply. It's possible there was a system error, or the email was in your spam folder and you didn't see it. We understand how frustrating it can be when communication is not as clear or smooth as expected, and we will continue working to improve our service quality. We understand your frustration regarding return shipping costs, and we want to clarify that this policy is clearly outlined in our return policy (available at https://www.dreampairs.com/pages/return-refund-policy), where we note that buyers are responsible for return shipping fees and shipping costs will not be refunded upon return as they are one-time fees. This is a standard part of our process to help maintain fair pricing for all customers. To support you with the return, we provided a prepaid return label at the discounted price of $8.57, which is the actual return shipping fee. The remaining difference for deduction may be related to the original shipping cost We truly regret any misunderstanding this may have caused and are sorry if this impacted your shopping experience. Your feedback is very important to us, and we take it seriously as we continue to improve our service. If you need any further assistance, please feel free to contact us directly. We are always happy to help and look forward to serving you better in the future. Best Regards, Dream Pairs Customer Care Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Response from DreampairsDec 8, 2025

Hello there, We are so sorry to hear that your order didn’t arrive on time, especially since it was prepared for your child’s Christmas Pageant, and the estimated delivery time kept saying it would arrive today, but it didn’t. We will immediately investigate the delivery issues and optimize our logistics process to prevent similar situations from happening again. Your feedback is valuable to us. It is because of customers like you that we can continue to improve. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. To check the shipping status and solve this issue for you, we tried to search for your order by your name, but we had no access. As we are unable to retrieve your order details from the information provided in your review, we have raised an Information Request on Trustpilot. Please kindly reply to this request with your order number, and we will look into the matter further. After receiving your information, we will contact you within 24 hours and provide you with further solutions. You can also contact us for further help. Kind regards, Dreampairs Customer Care Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Response from DreampairsDec 4, 2025

Hello Sarah, Thank you for letting us know about the issue. Please accept our deepest and most sincere apologies for the frustrating experience you’ve had with your recent Dream Pairs order—this falls far short of the quality and service we promise to every customer, and we are truly sorry for the stress, inconvenience, and disappointment we’ve caused you. We take every customer’s feedback seriously, and we’ve carefully read through your concerns to address each one honestly and thoroughly. Regarding the used shoes you received Please allow us to explain that our shoes are shipped from our suppliers to the warehouses in brand-new condition. There may be a possibility that this order was fulfilled by the warehouse incorrectly as part of a previous return and sent accidentally to you. We will emphasize this to the warehouse and avoid the same things from happening again. At the same time, we also have many orders fulfilled by Amazon, and we will reiterate the importance of this issue to Amazon and take stock of our inventory. Regarding your communication with our customer service and the refund issue, we want to express our deepest apologies for the confusion, unhelpful responses, and broken promise. We are conducting a thorough check of our customer service records (including email, live chat, and phone logs) but have not yet located the communication thread. Could you please kindly confirm where you contacted us (e.g., our official website, Amazon store, third-party platform chat, or email)? This will help us trace the conversation, identify any miscommunication or staff error, and ensure such a mistake is not repeated. We also want to clarify a key point: we never require customers to return used shoes. We want to avoid reselling any potentially used items to other customers, and we regret that our team incorrectly asked you to return the shoes twice, forcing you to go out of your way to fix our mistake. We are truly sorry for the extra time and effort you spent. Additionally, we always put customer satisfaction first. Our commitments and actions have always been consistent. We will verify whether there were any communication errors or mistakes by our customer service team after locating the communication records. We are relieved to know that you finally received your full refund, but we are deeply sorry that it took a month and multiple follow-ups to resolve—this delay is unacceptable, and we will optimize refund processing to ensure all valid refund requests are handled promptly moving forward. To make up for the terrible experience you’ve had, we would like to offer you a sincere gesture of goodwill if you are willing to give us a second chance (such as a discount). Even if you choose not to shop with us again, we will still take full responsibility for our mistakes and continue to improve our services. Best Regards, Dream Pairs Customer Care Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Response from DreampairsOct 1, 2025

Hello Marawan, We sincerely apologize for the frustration you experienced—from receiving defective shoes to the delays you faced with the refund process. This is far from the smooth, positive experience we strive to deliver to every customer, and we deeply regret the trouble this has caused you. We want to provide full clarity regarding our communication and refund progress, as transparency is important to us. Upon reviewing our records, we only received your inquiry via email and live chat on September 30th; we were unable to locate any prior communication records. We suspect this may have been due to an unexpected system issue that prevented us from receiving your earlier messages. The moment we received your September 30th inquiry, we responded to you immediately—we never intended to leave your concerns unaddressed. Regarding your two orders: After thorough verification, you have confirmed that you successfully received the refund for one pair of shoes. For the second order, we made multiple attempts to process the refund—our internal system showed the refund was completed, but it was not finalized on Amazon’s end. You reported that a card was expired, and we believe this was the primary reason for the refund failure for this order. As a seller, we have no access to change the refund payment method or check the payment details. In this case, we recommend that you contact Amazon customer service or your payment financial institutions to track or process a refund. You may contact Amazon via http://www.amazon.com/contact-us/ or call Amazon's Customer Service: - U.S. and Canada: 1-866-216-1072 - International: 1-206-266-2992 Ensuring you receive your refund is our top priority; we would never want you to face an unresolved issue. We again apologize for the inconvenience and thank you for your understanding as we work to fully resolve this for you. Kind regards, Dreampairs Customer Care Team

Response from DreampairsJun 23, 2025

Hello C Williams, We sincerely apologize for the discomfort you experienced with our shoes. We understand the importance of having comfortable shoes. Thank you for all the effort you put into wearing the shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We would like to discuss this with you so that we can go over the available options with you, assist with anything you need, and hopefully restore your faith in us. To solve this issue for you, we used all the information provided in your review, such as name, product, size, etc., to locate your order, but had no access. As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further. After receiving your information, we will contact you within 24 hours and provide you with further solutions. You can also contact us for further help. Kind regards, Dreampairs Customer Care Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (EST) Available 24 hours Link: https://www.dreampairs.com/pages/contact-us Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Available Mon–Fri (EST) 9:00 AM–8:00 PM