AbbySuarez
I was sent used shoes by Amazon instead…
I was sent used shoes by Amazon instead of new ones instead of pure white they look ivory, scuffed up and very dirty. It was very dissapointing since theyre for my wedding in a week and a half. Dreampairs however promised a full refund and ill be trying to clean the shoes thoroughly. Really hoping theyre not scuffed up too bad that itll show in the pictures.
Response from DreampairsJul 25, 2026
Hi AbbySuarez, Thank you for taking the time to share your feedback. We are truly sorry to learn about the condition of the shoes you received, and we completely understand your disappointment, especially given the importance of your upcoming wedding. Please accept our sincere apologies for the inconvenience this has caused. We sincerely apologize that the product you received appears to have been used. This is certainly not the experience we want you to have with our brand, and we truly appreciate you bringing it to our attention. Please note that your order was fulfilled and shipped by Amazon. There may be a possibility that this order was fulfilled by Amazon incorrectly—such as sending a previously returned item to you by mistake. This is certainly not the standard of service we expect, and we have already brought this matter to Amazon's attention to help prevent similar occurrences from happening in the future. We are glad to confirm that we have processed a full refund for your order. Please allow 3–5 business days for the funds to be deposited back to your original payment method. We sincerely apologize again for the disappointment and inconvenience you experienced. We truly value you as a customer and hope you have a beautiful wedding day. Should you have any further questions or need additional assistance, please don't hesitate to reach out. Best regards, Dream Pairs Customer Care Team