Jill
Pretty shoes- Bad Return Policy
They have some pretty shoes, but you will have to pay for return shipping if they don't fit or you don't like them. They claim that they will pay for return shipping if you are exchanging for a different size, but this is not true. I was told that I had to pay for shipping to return the shoes and place a new order for a different size. I have found that they run a little large. I have not tried the smaller size to see if they fit properly because I don't want to pay for shipping again if they don't.
Response from DreampairsFeb 22, 2024
Hello Jill, We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. Sincerely, Dream Pairs Customer Care Team