Donner MusicReviews of donnermusic.com

I Bought a Dep 16 from Donner in May 2026. Within an hour of receiving the keyboard I discovered that the rhythms that were in the unit were all at the same volume and I couldn’t find anywhere way to turn the rhythm volume down independently from the master volume. I had several back and forth emails with the service department and finally they got this answer from the factory. “We would like to inform you that, regarding your question, we have consulted the relevant product manager. The reply is: The DEP-16 can only adjust the overall volume, and cannot adjust the rhythm volume separately.” What good is that? It makes the whole section of the onboard rhythms unusable. They were all so loud it was drowning out the melody line. They knew this was a problem yet they made me pay to return the faulty unit. When the dust settled I had paid $114.00 to return the faulty unit and then only got a partial refund. I asked about it and encountered radio silence. I have bought a couple of other items from m Donner that I really like. However when the chips are down , you really find out what type of company you are dealing with. I think they should issue a recall or a firmware fix so these units can function like they are supposed to. I have had cause to return fairly expensive items to Amazon and never an argument. I have learned my lesson about Donner. As always lessons all have a price and I won’t be getting any more lessons from Donner Music

Esperienza difficoltosa con aspetti positivi. Ho comprato una chitarra semi hollow di loro produzione in offerta. La qualità dello strumento mi è parso più che buona. Ma sono nuovo a tale articolo... avevo anche stipulato una assicurazione sul trasporto intorno ai 13 euro. Fortunatamente perché la chitarra è poi arrivata con il selettore microfoni, parte finale sporgente, rotto. Non e' stato facile attivare l assicurazione perché la procedura presso Seel non mi consentiva di caricare le foto del danno ma solo di scattare le stesse foto. Cosa per me impossibile perché intanto ero andato a boston e la chitarra era in Italia. Mi ha abbastanza meravigliato non si potesse fare un upload ma comunque sono riuscito, dopo parecchi giorni,ad avere la sostituzione e l assistenza non mi ha mai mollato. Cosa non da poco. Bravi

Pedí mi piano y me llegó en solo 3 días hábiles. Todo funciona perfecto y está hermoso!

Attention grosse arnaque, quand vous acheté un produit chez Donner, il vous font souscrire une assurance pour la livraison ! une fois la commande perdu, et très facile avec dhl vous devez vous débrouillé avec SEEL qui eux même ne sont jamais au courant de rien, donc vous l'avez dans le baba. un grand merci à Donner

J'ai fait appel à la sté R.D.S. Perigny Démoussage. Afin de nettoyer des panneaux photovoltaïque. Un tarif très atractif proposé pour un travail excellent. Rapide et efficace, je recommande vivement cet artisan

Ich habe eine meiner Meinung nach unbrauchbare Gitarre (Hush C) erhalten. Sofort den Widerruf abgesendet, die Leute von Donner versuchen mich mit Forderungen zu schikanieren, ich solle ein Video erstellen. Wovon bitteschön? Das Instrument ist ja nicht defekt, es taugt nur nichts. Der Kundenkontakt ist nur als grottig zu bezeichnen, Finger weg.

Ich habe das Donner OURA™ S300 bestellt. Katastrophaler Klang, Dämpfer defekt. Nach ewigem Hin und Her wurde das Klavier erstattet, nicht aber der Hocker. Die Rücknahme wurde verweigert. Die Entsorgung des Schrottklaviers musste ich selbst tragen. Meine Bewertung wurde auf der Donner Webseite nicht veröffentlicht. Kann von Donner nur abraten.

Terrible company with fake promised delivery times and poor support that doesn’t seem to care Avoid them