Donner MusicReviews of donnermusic.com

Let me set the scene. I’ve been eyeing up the Donner L1 synth. It looks fun, it looks quirky, and frankly, my studio is screaming for more noise-making plastic. Out of the blue, Donner Music UK slides into my inbox like a smooth-talking salesperson offering an exclusive discount: “Hey buddy, forget the £269 RRP. You can have this beauty for a mere £165!” Naturally, I thought, "Brilliant, sign me up." Now, I happen to have a tidy little balance sitting in my eBay account, so I sauntered over to Donner’s official eBay storefront to seal the deal. I figured, “Let’s play the game, make a cheeky little offer, and see what happens.” Did they accept my offer? Oh, au contraire. They didn't just reject it. They didn't even meet me in the middle. Instead, Donner’s automated pricing oracle looked at their own £165 promotional email, looked at the £269 RRP, and boldly decided to make me a counter-offer of... £280. Let’s Check the Calculator, Shall We? * RRP: £269 * Donner’s Email Promo Price: £165 * Donner’s eBay Counter-Offer: £280 Ah yes, nothing screams ‘exclusive discount’ quite like charging me more than the manufacturer's recommended retail price because I tried to buy it from you on a different platform. Genius. The Verdict - Come on, Donner! Get your act together. When your marketing department is handing out £100+ discounts via email, but your eBay store is trying to flog the exact same item above full price to anyone who dares make an offer, you aren't running a business—you're running an improvised comedy routine. It's safe to say I won't be synthesising any basslines with Donner anytime soon. Unless, of course, your next counter-offer is written by someone who has actually passed basic primary school mathematics. Call them Unprofessional? You're being generous.

J'ai voulu acheter un produit chez eux, impossible ! Dès que je suis arrivé sur leur site, une sorte de roue de la fortune style Temu empêche d'accéder au site. Il faut donner son mail, puis un numéro de téléphone, etc. Tout ça pour "avoir la chance" d'obtenir des tarifs avantageux. Deux options : soit leur site est victime de cette loterie pénible, soit ce sont eux sui ont mis ça en place. Si c'est le cas, c'est d'une stupidité marketing sans nom, vu que par exemple, ca ne m'a pas rassuré du tout concernant le sérieux de leur site, et du coup, j'ai changé d'avis et je suis allé voir ailleurs. Voilà, c'est donc l'avis, exceptionnellement, de quelqu'un qui n'a même pas pu acheter quoi que ce soit sur le site.

Ordered a guitar from them on Thursday night before reading all the trust pilot reviews and to be honest if I had I probably won't have bothered but by time I had seen the reviews it was too late, I realised there was an error in my address so emailed their customer service and as my guitar had already been shipped (about and hour after ordering) they said they would let Yodel know of the change. My guitar turned up safe and sound on Saturday morning. No problems at all and don't see why the bad reviews. Personally I would highly recommend and would definitely use them again

Great customer service.

This is the first time I have dealt with Donner, I made some online enquiries which where answered very quickly, then I decided to purchase my HLX500 guitar. Very professional service, extremely fast shipping, the guitar is amazing 10/10. Low action and perfect intonation right from the box. This transaction has been perfect right from the start !! I am very impressed and I would deal with this company again. Absolutely 5 stars 🌟

REÇU GUITARE CASSÉE (MABCHE BRISÉE) ET C'EST MOI QUI DOIT FAIRE LES DÉMARCHES AUPRÈS DE LEUR ASSUREUR ! ILS NE PRENNENT PAS DE RESPONSABILITÉ ! JE DOIS FAIRE LEUR BOULOT EN TOUT CAS RIEN N'AVANCE C'EST TOUJOURS UNE PROCÉDURE INTERMINABLE DE PLUS ALORS QU'ILS ONT TOUTES LES PHOTOS NÉCESSAIRES ! NE COMMANDER PAS CHEZ EUX

I was really excited to receive my Donner piano, but unfortunately my experience with customer support has been extremely disappointing. My piano arrived with a pedal assembly that does not function at all. On June 28, I contacted customer service and promptly provided photos and videos clearly demonstrating the issue. Despite this, my request was not processed until July 2, when I was told it would take approximately three business days for a "product expert" to review my one-minute video. It has now been over a week since I first reported the problem, and I still have no resolution. I have not received any update explaining whether the pedal assembly will simply be replaced or whether I will be expected to disassemble and return the entire piano. The lack of communication has been the most frustrating part of this experience. The defect itself is inconvenient, but delays can happen with any company. What I find unacceptable is the amount of time it has taken just to receive basic guidance on the next steps. A one-minute video showing a non-functioning pedal should not require an extended review process while the customer is left waiting with no information. I hope Donner improves its warranty and customer service process by responding more promptly, communicating expected timelines clearly, and providing customers with updates instead of leaving them wondering what will happen next. At this point, I simply want a working piano and a clear resolution.

Ich bin erstaunt über die negativen Bewertungen hier, da ich selbst bei Donner einen wirklich erstklassigen Kundenservice erfahren habe. Ich hatte Schwierigkeiten beim Aufbau des gekauften Pianos, da einige Bohrlöcher fehlten. Die Kommunikation mit dem Kundenservice verlief flüssig (max. 24 Std. Wartezeit auf Antwort, sogar am Sonntag) und die Lösungsvorschläge waren überaus fair. Ich bin vollends zufrieden und bedauere, dass einige andere Kunden wohl andere Erfahrungen gemacht haben. Wie es scheint, hat das Unternehmen inzwischen interne Verbesserungen vorgenommen, sehr erfreulich!