DonnerdealReviews of donnerdeal.com

I ordered the Donner DEP-20 digital keyboard in January 2021, direct from their "DonnerDeals" website. The only "trouble" I experienced was the lack of updates on their order status page. Up until the day it arrived, their status page erroneously indicated that it was confirmed but not shipped yet (it appears that they now use Shop for tracking - so this problem may be resolved). After 7 days, I contacted Donner and received a non-reassuring message that it was shipped, in very poor English. In about 2 weeks, it arrived in a well-protected box, direct from China to Vancouver, Canada. Upon arrival, I was impressed with the quality of the packaging, the keyboard, the sustain peddle, the great feel of the weighted keys, and yes, the user manual. Kudos to Donner for putting a lot of effort into delivering a quality product. I'm still impressed after 3 months. This is the perfect keyboard for beginners to intermediate players. If you're reaching into the Henle grade level 4 and up range, maybe it's time to consider a better piano? My only wish is that Donner Customer Service Team needs to improve. This review should be 4 stars, but I feel compelled to give 5 to counteract the suspicious negative reviews. I am so happy that I didn't see the Trustpilot (negative) reviews, and decided to trust two of my favorite reviewers on YouTube, namely ThePianoforever and Jeremy See. In my opinion, I think some of the negative reviews on Trustpilot are either fake or disingenuous.

Purchased a keyboard for Christmas from Amazon (sold new directly by Donner) and one of the keys did not work. Waited multiple days between each email from their customer service team, giving them order numbers and pictures and dates...to have them flat out refuse to send a replacement for a faulty circuit board. Didn't provide a link to buy one, any advice on what to do, nothing.

I bought my partner a guitar at Christmas time, expecting to wait for shipping. It arrived right on time. I emailed customer support with a question and they did take a couple days to respond but were friendly and helpful. The guitar is a knock off as expected by the low price but the quality is actually better than expected. It has great sound and is the perfect beginner instrument.

This place has the crappiest customer service I have ever dealed with you better hope you don't have to return something or just say goodbye to your money at this place cheap crap Chinese company.

Absolutely zero response from customer support my pedal says that it’s been shipped and fulfilled and UPS tells me that it was returned to sender because they put my street and not my actual address so they had nowhere to deliver it to. It looks like I’m gonna have to go through my credit card company to get a refund seeing how I will not get what I paid for. Buyer beware these people are con artists!

I was very happy and pleased with my purchase this company is very good. Although I had my doubts and thought the company was not real and I wasn’t going to receive my product I did in fact receive my product I was very pleased and my daughter loved her gift. Everyone should shop with this company for great prices and good quality instrument. Thank you for the good service sorry for the unkind thoughts

So many of my students make the mistake of buying donner digital pianos and guitars and they all end up throwing them in the trash after a few weeks because they are completely unplayable. Buy your instruments from REAL brands because donner ones are not real musical instruments and cannot teach proper technique. I have even seen donner advertise digital pianos with “authentic touch” but don’t be deceived these do NOT have it, that is a complete lie. Donner is owned by businessmen not musicians, therefore they don’t have a clue what they are doing. DONNER STOP SCAMMING PEOPLE AND POLLUTING THE WORLD WITH YOUR CHEAP JUNK!

I ordered a drum amplifier but they accidentally sent me a smaller keyboard amplifier. Customer service would not send me the product I ordered and would not send me a shipping label to return the product that they sent me by mistake. They only offered to refund the price difference between the two amps with an additional small percentage for the inconvenience. This is absurd because I do not want the keyboard amp.