Donner is a musical instrument brand Founded in 2012. Crafting well-designed and affordable musical instruments and accessories, and getting them into people's hands so they can make great music is our mission.
Donnerdeal (donnerdeal.com) has 217 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
donnerdeal.com
Website
donnerdeal.com
Category
Music & Instruments
Location
Charlotte, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 40% of reviews.
Latest
Most recent review: April 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Im sorry but this Chinese crap, is so bad. I cant believe i wasted money on this product. Tried getting a warranty on faulty Cymbal, they wanted to hear it not work on a video??? Its electric.... it miss registering the his it feel cheap and not worth the money stay away.
DA
Dan
Product malfunctioned; poor customer service.
I have been trying to get a refund or return from this company for a couple of weeks now with little progress. There are two problems:
1, The product (CV-2) was of inferior quality with a noisy wireless microphone connection unsuitable for audio production use.
2. The product simply failed after a few days. The receiver wouldn't charge.
In their first response, Donner offered me $10 to keep the product (its initial price was $99). I declined that offer and asked for a refund or replacement. It has so far agreed to neither.
BG
Behzad G.
Waste of money please don’t buy this…
Waste of money please don’t buy this junk. I paid over $1000 for piano what I got is a just a junk . They don’t refund your money they make you cry and then you will give up. If you can’t afford good products like Yamaha or Casio or… just buy used brand name but don’t buy from Donner. They are just Scammers with ties and suits.that was my order #12425SP0005 from Donner scammer.
NV
Nick V.
Where is my guitar
I bought a guitar from DonnerMusic last week, and they shipped a different one from what I wanted.
Two or three days after I emailed them, a customer service agent responded and told me to refuse delivery, and they'd send the right one. After I refused the delivery from UPS earlier this week, however, Donner has gone radio silent, so now they have my money and the guitar, and I have no replacement. I'm out nearly $400. Furthermore, their customer service number (1-571-370-5977) does not work. I also tried to reach them via Facebook, Twitter and, on a whim, I tried calling their listed customer service numbers in the UK and Canada -- neither worked. The number they list in Canada is a plastic surgeon.
Donner, I'm starting to think you're not a legit company. Please prove me wrong. This is not the first guitar or purchase I've made from you.
What's going on, Donner? You're losing a good customer.
Also, take a look at the review history here on Trustpilot. In the beginning, they were responding on this site to people with customer service problems. However, after around 2021, they just started ignoring people here. What is going on with this company? You are making all Chinese sellers look bad.
FR
Freya R.
Horrific
Horrific. I’m starting to think this whole thing is a complete scam. I spent £450 on a piano on the 25th of October and since then they have been radio silent. No information regarding delivery, Zero response from customer service. Honestly I’m so disappointed.
LG
Lesley G.
Terrible in every way possible
One of the worst companies I’ve ever dealt with. Bought the djp-1000 and even though it is a budget guitar these guys are claiming these hold up against epiphone and even Gibson which is hilarious as they are so far away from even being close to epiphone never mind Gibson.
Guitar wouldn’t stay in tune for even a few minute. My guitar tech told me needs a full set up and even then might be quite a poor guitar.
They look ok but the list of issues I’m having with this guitar is shocking.
Customer service are terrible, I’ve asked to return it and they asked me to send a video to show what’s wrong with it. All I want to do is return it because it’s a terrible product.
Shame on them for getting all these YouTubers to talk up these terrible guitars and convince poor people looking for a good affordable guitar to buy them.
Stay away, words can’t describe how bad my experience has been with them.
NC
Nezih C.
When I unboxed the Hush-X that I…
When I unboxed the Hush-X that I received. I found the Top E string is loose. Try to install following the instructions but it was cut too short. I bought a new string and try to install but the locking at the headstock was not tightening and tuning peg was turning and never tighten the string. Sent multiple photo, videos but no resolution. This is supposed to be a travel guitar that I’ll be taking with me for a 3-months overseas trip starting on September 15th. I have been dealing via emails with support for the last 8 days. I want return label for shipping the defective guitar back and a refund.my money back
CV
cv
carrefour créteil soleil
carrefour créteil soleil
moins 34% sur une marque de pur jus BRESILIEN
en caisse,celà passe en plein tarif
3.49 euros! donc comme dab,il faut aller s'adresser à la réception,pour avoir lru accord pour etre rembourser,salut la queue!
tactique ambigue,je pèse mes mots,car je connais leurs tactiques,et il y a souvent toujours des manques
d'affichages électroniques,souvent souvent!
nous faite faire perdre du temps,et de l'argent !
marre!x1000%
rembourser au 22AOUT 2024,on nous marche toujours sur la tete,responsable au bout du fils,donne son accord,d'abord sans excuses comme toujours,on se sent pris du haut,genre je tiens les rennes,bla bla bla...nous sommes pas considerer comme des clients!