DonnerdealReviews of donnerdeal.com

It makes me sad to see people having a bad experience with the Donner deal page. I have ordered at least 4 products from them, all of which have arrived sooner than the shipping stated. I absolutely love Donner products. Their customer service on Facebook is absolutely top notch. If you ever have an issue with anything I suggest starting there. Donner has increased the quality of their products from years past. I had ordered an acoustic guitar for a new learner, and ended up keeping it for myself it was so nice. I have a few pedals, microphones, and speakers from Donner and all of the products I got have been high quality and very durable! I am 150% satisfied with this company, and blown away by how inexpensive some of these items can be for what they offer. Some of the best "bang for your buck" products in the music biz. I would recommend to anyone in the game, to use Donner products since they have such high quality for such a low price. An absolutely awesome company.

Alright so I sent them an email a few days after I placed my order because I wanted to know if I would get a tracking number when my guitar had shipped. They responded pretty fast, saying they shipped the order a day after I placed it but it wasn't in the logistics yet, and they would update me when it was. 2 weeks later I still hadn't gotten any updates, so I emailed them again, but got no response. Then I sent them more emails, no response. Then I contacted them through Instagram, then they finally responded. I asked for a refund, and they said they couldn't do that cause they shipped my order a few days ago. But, in the first email, they said they shipped it the day after, and I dont know about you, but I wouldn't call 3 weeks ago a "few days". Later, I got another email saying they arranged for a refund. So that would mean that they lied about having my order shipped out. Absolutely terrible. Which is really disappointing, since their products have such positive reviews. If you're gonna buy from them, don't buy directly from their site, cause you most likely won't be getting it.

Ordered some wireless DMX equipment and it's been radio silence from them despite multiple emails. Money's probably gone...

30 days and no communication on the whereabouts of my order. I am utterly disappointed I have continuously emailed and patiently waited for any response but nothing. I will be asking for a refund and contacting a lawyer to sue.

16 days and ZERO communication. No shipping or tracking information. Email says to use Shop app for tracking information. Did not want to download app, but did anyway. Worthless. No tracking information. I have tried to email them by responding to initial email. Nothing. Tried contacting them through their website. No response. On the phone now with my bank trying to figure out how to dispute the charges. DO NOT order directly from Donner.

Donner provides good quality products at a reasonable price, and backs them up with superior customer service. I have several of their products now, and have been pleased with each of them. I have also interacted with them whenever I have questions about products. They are very responsive. In one case, the product was not really ready for market, and when I let them know about that, they listened to me carefully, and talked with their engineering team and manufacturer about the problem. They are very sensitive to the needs of the customer, and are not afraid to make things better. For these reasons, Donner's reputation for providing solid products to the music industry is growing. I am excited to see what they will become in the future!

I'm very impressed with Donner as a company. The products - many of which are discount alternatives to pricey premiere products - are usually of very good quality and overall value is excellent. A couple times I have had defects or issues with a guitar pedal or amplifier - but both times it has happened, I simply reached out to them via support and they issues a refund, replacement or otherwise made it right. These guys are doing it right - I enjoy trying their new products as they come out.

Donner as a company have not only provided me with a multitude of high quality pedals at a fraction of the cost than other companies charge. The pedals themselves are fantastic and I've had no issues at all. No clicking when activating, infinitely tweakable tones and they are as nice looking as they are robust in build quality. The mini pedal format suits me as it just means more tones for the board. My dealings with customer service (mainly Facebook messenger) have been extremely positive. All my queries have been dealt with efficiently and more importantly honest answers have been provided. Good people and a great brand.