Done.Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health
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4,022 approved reviews, newest moderated first
Stephen C.
Great service and clinicians. Very helpful with refills. Much appreciated.
Response from Done.Jan 29, 2024
We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us.
customer
Great service!
Response from Done.Jan 29, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
customer
Down right terrible! It’s been 3 weeks and there is still no resolution on having this matter resolved regarding having my medication filled. You’re unable to call and speak to someone on the phone as the number listed does not work.
Response from Done.Jan 29, 2024
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Carole N.
My care provider has been excellent. Responsive, very thorough, asks good questions, excellent listener and explains things clearly.
Response from Done.Jan 28, 2024
Thank you for taking the time to leave such a detailed review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.
customer
My prescription refill request has not been processed. Days after the request I received a message saying I may need a new provider. I responded and no one has gotten back to me. Still waiting
Response from Done.Jan 27, 2024
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.
jackie
The concept is there with the ability to meet doctors virtually and have customized medical treatment. However, done is a very poorly run company that lacks communication and does not provide the services you are paying for. For example, I pay 79 USD a month for done services and medical expertise by their clinicians. December 7th, 2023, was the last date a prescription was sent from Done to my pharmacy. I am currently out of my medication, and I have requested several times at the beginning of January for a prescription renewal as well as a request for an appointment. I did receive on January 4, 2024 an email where their staff wrote they do not have any availabilities and that I will be included on the waitlist for any appointments. I then received on January 18th an automatic email stating an appointment was made for me for February 20th, 2024, with a clinician I had never met before, nor was I advised of a change of clinician. It has now been over two weeks and still no reply on a prescription refill, and not only did they charge for their monthly services, but they are not responding, and they can only be reached by submitting a request through your profile. GO SOMEWHERE ELSE.
Response from Done.Jan 27, 2024
Your experience is definitely not what we envision for our patients and this is feedback we take seriously. You have a team fully investigating your case to see where we could have improved. We will be contacting you as well to follow up - please reply back to our request for your information.
customer
made it easy to meet a dr and get treated. my Dr was great and I have been so happy to start getting things done :)
Response from Done.Jan 27, 2024
Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!
Charles
Always easy and quick. I appreciate it
Response from Done.Jan 27, 2024
We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.