Done.Reviews of donefirst.com

Paying for unresponsiveness. I am fine with the extra fees and membership cost as long as I get what I paid for. I used Done several years ago without issue. This time though it has been impossible to get a response from the provider. The prescription they sent in was corrupted so the pharmacy can't even open it. I let them know on the 2nd that there was an issue. And then I followed up on the 3rd, 5th, and 7th. It is now the 9th and they still haven't sent in a new prescription. I have ADHD obviously so, it is really hard to deal with a service where I have to bug them to get things done. It is supposed to be easy to use, and automated. Tried setting one of the urgent appointments based on Done's response. They called and immediately hung up on me. The call came from a restricted number so I couldn't call them back.

Awful , the worst! They over charge , they don’t get back to you. My medication came once and then my provider never got back to me. I’m still waiting for medication yet they charged me for 4 clinician visits, twice for a membership and random fees ! It’s a scam and predatory. No one is helpful and they just keep sending emails saying they are “looking” into the issue. One month of medication for 2 months of headaches and over $400 dollars in fees ! It’s the worst To their reply I have reached out countless times with the only response “ it’s being looked into” the worst customer service, it’s insulting and irresponsible especially when dealing with getting people medication pertaining to their mental health.

The provider is great, and the team is great. The only thing that I believe is a must improve on is the app itself, The patient interface is not easily maneuverable or accessible, that’s the only thing holding back the five star.

It was helpful to get medication but I am having a very hard time getting any follow up/there is an email but no phone number to call

I really like my clinician, however it's very hard to get my monthly refills. Every.Single.Month. it's a disaster. I had to cancel a work training because I was unable to get my medication that's 6 days overdue and can't seem to get a response. I did have a woman from DONE'S support team call me and say that my case is marked urgent. That was 3 days ago. Very disappointing to say the least.

The process was smooth and effortless, I would recommend to anyone.

I am still waiting for my records to transfer over from Cerebral so that my provider feels comfort enough in prescribing me the correct medication...

The is a scam. I saw this on tiktok and recommended it to my husband as he has been struggling with ADD since he was in middle school. His clinician didn’t make him feel heard and ran through a laundry list of questions so fast he didn’t have time to really answer to the best of his ability. When he tried to tell her about himself and clarify a few of his symptoms, the call was dropped due to a blizzard taking out our WiFi. His clinician refused to reach back out to him, stating he went over his allotted appointment time (she was the one who was late to the appointment). He tried to cancel his membership but the sight says he has to wait for the administrative team to review. Now we will likely be spending the day tomorrow getting this site flagged by our bank so they can’t rob us of any more money or time.