Done.Reviews of donefirst.com

Last Saturday, I signed up and made an appointment through their website. The appointment was made for Sunday the very next day. When I received the appointment confirmation, it said that I needed to see my primary doctor first before I could be seen by the Done provider. Since it was a weekend, I knew there was no way I could see my primary doctor so I canceled the service and canceled the appointment thinking that I would just sign up again after I see my primary doctor. Well, they charged me for the appointment $10 plus $189 for the first month of service and have refused to refund it. Mind you my appointment and subscription was canceled within MINUTES of making it and only after I saw that they required me to see a doctor before seeing their doctor (which makes no sense by the way because why wouldn’t you just get the evaluation/script from your doctor if you have to see them anyway). I contacted their customer service immediately after canceling everything in order to prevent the charges. They even sent me an email saying my account was deactivated, so my payment method was also removed… But yet they charged me not once but twice once for $10 and a second time for $189 which they now refuse to refund. I just got an email saying that they refunded me $94.50. But that means they are charging me $104.50 just for navigating their website for a few minutes and the deceitful practice of telling someone they need another appointment after the appointment with them has already been made and charged for. I would suggest you avoid this company at all cost because they are just scamming people and not helping them. They are taking advantage of people in need of care.

My provider was amazing and seemed like she really cared. The medicine that she prescribed is helping me a lot, as well. I really appreciate the accessibility to quality care.

I was embarrassed to admit to my family that I had been struggling for a long time. They count on me to keep it together. After visiting the doctor I understand that not everyone struggles like I was; that I had a legitimate medical reason why everything seemed so difficult for me. She helped me sort out my diagnosis and get medication support that has helped me manage my symptoms and my life much better.

I signed up for services through DoneFirst for an ADHD diagnosis. My initial appointment occurred this morning after signing up this week. Since I signed up, my card on file has been billed TEN (10) times from DONE HEALTH P.C. within the last 12 hours. It's very concerning to have almost $2,000 tied up in pending charges when I signed up for a single appointment. My credit card company alerted me repeatedly for this issue and I have not heard anything from the email I sent to support(at)donefirst.com, nor have I heard back regarding the ticket I placed through donefirst.zohodesk on the DoneFirst website. I authorized only $199.00 on 4/16/2024 for video consultation and the first month of services. I now have $1,990 in erroneous pending charges from Done Health PC. I am requesting a refund for the additional $1,791 since this is now tying up my available funds that will be used for bills. Before DoneFirst responds, I have already contacted donefirst.as.me / doneUrgentLine and discussed the issue with the rep. They recommended I send the email, which I already have. I am waiting on a response from all parties at this point to tell me what's going on with these charges. Update 5 days later: I had to cancel my credit card. The support rep from DoneFirst initially told me I was only charged once, but they changed their tune when I provided my statements, showing their billing error. The support rep called me back and confirmed I was charged an extra nine times and their billing department is reversing them. This rep initially told me I was only billed once and I feel that I would have been dismissed had I not pushed the issue and repeated that I have it confirmed from my CC company that their overcharges are definitely present on my account. Thankfully this was put on a credit card... could you imagine if this happened to someone and their entire bank account was drained? That could ruin someone, and I'm lucky I caught it within the first day. Since then, I was repeatedly emailed and texted to fill out surveys for them (contacted with the same link 20+ times in an hour) to the point where my phone was going off with a notification every minute to minute and a half. I have requested my medical documents to be done with their service. The entire experience has been overwhelmingly negative, and I have a difficult time believing the positive reviews aren’t just damage control created by DoneFirst to raise their score. This has felt like such a scam, and I urge others to seek any options besides DoneFirst.

My story is virtually the same as everyone else’s they just charge you money and never provide any services or any support. Cancel your account immediately or do not use.

I scheduled an appointment under the false advertising of $10 and then was charged $189 directly after which was not authorized. I filed a complaint with the BBB after Done refused to refund the unauthorized charge and the company did not respond to the complaint. I disputed it with my bank and still lost. This company is a scam. Done responded below with a link that doesn’t go anywhere. UPDATE- since posting this review I was contacted by Done and given a full refund.

This is a scam, they charged me and the provider wouldn't even talk to me. When you try to call the support line you are disconnected immediately. DO NOT USE

IF you can get a provider to help, which is usually the hardest part, then hopefully everything goes smoothly.....because you'll never be able to get assistance from anyone. For once, things were going fairly smoothly [a couple of minor issues or delays here and there], but now with the nationwide drug shortage, you need a provider that can respond and send your prescription to different pharmacies that might have your medication in stock. Or you need a provider to be able to respond and change your prescription to fit your needs within the confines of the inventory that that the pharmacy does have. Unfortunately, DONE can't provide any of that. I've been out of medication for two weeks because Walgreens hasn't had it in stock. DONE isn't allowed to work with hardly any other pharmacies, because they don't accept Telehealth prescriptions, so you're limited. I've been checking in with my pharmacy [which is DONE's job but you can't wait on them] and they finally have my medication in stock, but DONE doesn't have a number to call and they never respond to portal messages or support emails. So it's pointless. By the time I get them to respond, if they ever do, Walgreens will probably be out again. WORTHLESS. ***EDIT - setup a call with their Urgent Line per the reply and guess what? NOTHING HAPPENED. Urgent must have a different meaning for them.