Done.Reviews of donefirst.com

3.44,022 reviews
Mental Health

Done.

About Done

Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Done

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

Jack

Mar 25, 2021

Mostly positive but customer service could improve. Adding a customer service telephone line would help.

My experience has been mostly positive except on the couple of occasions where issues have occurred. When in the past I've had had troubles with like for instance a refill not getting received from my pharmacy, my experience with getting in touch with someone in customer service was very lacking. Sending an email and waiting on a response - even if it only takes 24 hours to get an answer, is very frustrating when it comes to getting the medication I need to be at my best. I feel like having a dedicated phone line where I could talk to a live person would go a long way in preventing the type of frustration I felt. It's not very reassuring that my problem is getting resolved when I'm only afforded an automated response or a reply that my request is being looked at. I don't just want to hear that it's being worked on, as a paying customer I feel like I also deserve an explanation as to what's happening. So all in all I've been happy with the services but the customer service provided could improve if you were to provide customer service line where I could call in requests and speak to a live person.

Response from Done.Apr 1, 2021

We are so grateful for your feedback because we are always finding ways to improve the services we provide. We understand how frustrating turnaround time can be for prescriptions. There are many factors that can cause delays in obtaining medication, including opting out of medication delivery (which is a more streamlined experience with predictable stock of medications) and changing pharmacies (which requires waiting on the old pharmacy to cancel the prescription, a provider writing a new prescription, then waiting for the new prescription to be filled at the new pharmacy if it is in stock, as required by US law). For certain pharmacies, medications must be approved by another physician which increases the time it takes for that pharmacy to fill prescriptions as well. We are grateful for our patients' patience when obstacles such as this occur. Please know that our patients have a dedicated team on their side who are working tirelessly to not only solve these issues for them, but reduce common barriers to care. We are coaching our care team to provide more transparency in our process as well as, and are excited to say we have a phone appointment system now. We are also actively working to increase our features and services! Thanks for your patience as we work hard to better serve our patients.

Done reviews

4,022 approved reviews, newest moderated first

Briana A.
Mar 25, 2021
Customer support is great but...
Customer support is great, they’re always quick to respond and help with all my questions. I do have some issues with getting medication on time but I think it’s because I have two different prescriptions and so I’m constantly have to email and that’s been a pain. Other than that, I’ve had a great experience with done and am very thankful for you guys.
Response from Done.Apr 1, 2021
Thank you so much for taking the time to share your feedback! While we are happy to see you are overall happy with your service, we are disappointed to see that you have not had the smoothest experience. We are working hard to implement systems that reduce possible issues with medication - thank you for your patience as we work to build systems that better serve our patients.
Zach
Mar 25, 2021
Breath of fresh air
Getting the meds I need can be a byzantine, stigmatized process, and these folks seem to have truly figured it out. There are several competitors in this space, and I've tried them, and this is the first company that provided me with efficient, compassionate, affordable care. Was quickly matched with a smart doctor and logistics and communications have been smooth since then. Would recommend Done. to anybody.
Response from Done.Apr 1, 2021
We appreciate you taking the time to leave your thoughts! Patients are our top priority - we are constantly working hard to remove our community's barriers to high quality care. I am so happy to see that you had a positive experience. Please do not hesitate to reach out with any feedback on how we can improve our services in the future.
Marisa R.
Mar 25, 2021
Overall positive experience
I really like the NP provider I was able to find at Done, she listens to me and responds to questions through email. It's also nice to be able to do things through the online platform rather than having to make a phone call, so when I remember I need to schedule a refill at midnight, I can do it right then and there. I've had some issues with getting prescriptions approved, and some mix ups with the Done team, my provider, and my insurance covering my prescriptions which eventually got resolved.
Response from Done.Apr 1, 2021
We are so thrilled that we can make ADHD care more simple, convenient, and manageable. Thank you so much for taking the time to share - we are working hard to build systems that mix ups from even happening. From connecting our patients to exceptional providers to helping manage medication needs, we are here for our patients every step of the way. Please continue to reach out to us at any time for assistance in managing your care!
Lauren B.
Mar 25, 2021
A lifesaver in pandemic times
Done has been such a good experience for me. It's super easy to chat with a doctor and figure out what the best steps were for me in terms of medication. Highly recommend to anyone dealing with ADHD from home, and super convenient (especially in a pandemic!)
Response from Done.Apr 1, 2021
We are proud to serve our patients by offering them safe, convenient, and high quality treatment options during especially difficult circumstances, and are so grateful to read your positive feedback. Thank you so much for taking the time to leave your thoughts. Our patients have a dedicated team ready to help out, so please don't hesitate to reach out in the future!
Corinne
Mar 25, 2021
It is a great service for those that…
It is a great service for those that need this treatment! I’ve always been embarrassed to ask for this treatment and they make it super easy and are very understanding of this condition.
Response from Done.Apr 1, 2021
Glad to hear about your positive experience - we appreciate you taking the time to share it! Our mission is to empower our patients to reach their fullest potential. Please don't hesitate to reach out to let us know how we can better serve you in the future!
Tommy M.
Mar 25, 2021
Highly recommended DONE.
I was a bit skeptical when I first found out about Done but then I decided to give it a shot, and boy am I glad I did. The physicians I have dealt with are all very nice and care about your overall health. They actually care about helping patients overcome their ADHD problems. The online portal is very easy to access and very user friendly, where you can ask your provider questions, script refills, and overall help with any of your medications. If you’re skeptical about joining, I’d say give it a shot and you won’t be disappointed.
Response from Done.Apr 1, 2021
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Jack
Mar 25, 2021
Mostly positive but customer service could improve. Adding a customer service telephone line would help.
My experience has been mostly positive except on the couple of occasions where issues have occurred. When in the past I've had had troubles with like for instance a refill not getting received from my pharmacy, my experience with getting in touch with someone in customer service was very lacking. Sending an email and waiting on a response - even if it only takes 24 hours to get an answer, is very frustrating when it comes to getting the medication I need to be at my best. I feel like having a dedicated phone line where I could talk to a live person would go a long way in preventing the type of frustration I felt. It's not very reassuring that my problem is getting resolved when I'm only afforded an automated response or a reply that my request is being looked at. I don't just want to hear that it's being worked on, as a paying customer I feel like I also deserve an explanation as to what's happening. So all in all I've been happy with the services but the customer service provided could improve if you were to provide customer service line where I could call in requests and speak to a live person.
Response from Done.Apr 1, 2021
We are so grateful for your feedback because we are always finding ways to improve the services we provide. We understand how frustrating turnaround time can be for prescriptions. There are many factors that can cause delays in obtaining medication, including opting out of medication delivery (which is a more streamlined experience with predictable stock of medications) and changing pharmacies (which requires waiting on the old pharmacy to cancel the prescription, a provider writing a new prescription, then waiting for the new prescription to be filled at the new pharmacy if it is in stock, as required by US law). For certain pharmacies, medications must be approved by another physician which increases the time it takes for that pharmacy to fill prescriptions as well. We are grateful for our patients' patience when obstacles such as this occur. Please know that our patients have a dedicated team on their side who are working tirelessly to not only solve these issues for them, but reduce common barriers to care. We are coaching our care team to provide more transparency in our process as well as, and are excited to say we have a phone appointment system now. We are also actively working to increase our features and services! Thanks for your patience as we work hard to better serve our patients.
Janel T.
Mar 25, 2021
Efficient and fantastic way to get treatment for ADD
Done has been a convenient way for me to get treatment for my ADD. The tool is easy to use, and my requests are processed in an expedient manner. I also appreciate how easy it is to communicate with my provider either by email or in person.
Response from Done.Apr 1, 2021
We are proud to offer safe, convenient, and easy access to care so that our patients can reach their fullest potential! We appreciate you taking the time to leave your thoughts!

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