Done.Reviews of donefirst.com

My experience with Done has been overwhelmingly positive. I view Done as a noteworthy example of the progress we've made towards destigmatizing discussions about our mental health. Their professionals are patient, understanding, and accessible. Although clerical issues are inevitable, the Done team has moved quickly to resolve any unexpected hiccups. The website is clean and uncluttered. Keep up the good work.

Great ease of access. Any issues that I have encountered with requesting a refill, the care team responds immediately and resolves the issue quickly.

I've had a great experience with Done since becoming a member 5 months ago. I was having a lot of trouble finding a new provider after my insurance plan changed, and even when I did find a new one, their next available appointment was 6 months out. When I signed up with Done I had an appointment within a week and I felt very comfortable with the provider. It's been a seamless process and I appreciate their user-friendly web platform. In my opinion it's very affordable and I'm thankful to not have as many obstacles to getting my medication as with traditional doctor's offices. It's nice to be able to request a consultation with my provider at any time. Huge fan and super grateful for Done.

The initial process of being matched with a practitioner and figuring out a course of treatment was extremely easy and I felt very understood. It took somebody over a month to get back to me about a refill request so I think this is definitely something the company could work on.

So far my experience has been pleasant. Everyone that I have had dealings with is nice and professional although sometimes it is hard to get a hold of someone to talk to. There was also an incident in the beginning when the original provider that had been assigned to me, Iman Hines left and started her own similar company. It was very confusing and she was emailing everyone on her lists without doing anything to hide their information. Which seemed like a breach of privacy and HIPAA violation. So that concerned me. Though done handled it and the communications well I think.

Refill of prescription is extremely easy using a clearly visible button. The web interaction with patient requires a great deal of work. Was unable to check and modify the pharmacy to which prescription is to be sent. Just hoping it will be sent to the pharmacy I used last.

Usually responsive in an expedient manner, generally easy to work with

I was able to quickly connect with a well-qualified care provider who thoughtfully listened to my needs and helped me find a new regimen for my ADHD. The app is easy to use, and overall a much better experience than in-person doc visits.