Done.Reviews of donefirst.com

I love the convenience of the app but I get frustrated with the constant changing of doctors. I get assigned a new doctor every 1-2 visits so there is no consistency and I feel like I have to keep starting from scratch explaining all the stuff I’ve already tried and why it did/didn’t work.

I’ve had some issues but they are quick to fix it. Hopefully this service will be great in the future. I will keep you all posted.

So convenient and easy to use their platform yet still comprehensive.

I had been a patient with Donefirst for a few months, and put in a medication refill request for my Wellbutrin, Effexor, and Adderall on November 25 which have all been the same since starting, with no new changes. I had about a week of meds left. About 4-5 days go by and I hear nothing from my provider. I reach out to customer support, let them know my situation and what will happen if I'm out of meds, and I am told they'll figure out what's going on. A couple of more days go by and still nothing from my provider or Donefirst. I'm getting nervous because I'm down to my last couple of days of meds. I follow-up with Donefirst and get the same generic "we're escalating this request" message. I'm now out of meds. I can usually go a day before I start to have withdrawals of serious nausea, vertigo, skin crawling (gets worse because of my eczema), risk of seizures, severe drops in sodium levels, and more. It takes up to 3 weeks to stabilize after stopping cold turkey. Day 2 of no meds: I'm feeling the side effects starting. I keep contacting Donefirst and am given the same copy-paste message that they're escalating it as always. I call their emergency line and can't get ahold of anyone. More emails back and forth, more empty promises that they'll get the medication to me ASAP. I ask to be switched to a new provider or anyone that can authorize the refill. I told them even if I don't get a refill of Adderall, it's fine - I just need my Wellbutrin and Effexor. I'm told they have no one that can authorize it besides my current provider, and they can't get ahold of her. I was told they have no upper management or other provider who can authorize an existing and pre-authorized prescription. I filed a TX Board of Nursing complaint and informed Donefirst I had done so. It doesn't phase them. Day 3 of no meds: I'm in bed at this point because of the vertigo and nausea. I've scratched my skin to bleeding. I can't sleep and I can hardly keep anything down. I finally get through to Donefirst emergency line. I'm told that I have to switch from my pharmacy that's been on file to their ScripX home delivery service if I want to get my meds. I told them ok, whatever it takes. After they authorize the change, I'm told that it will take another 24-48 hours at least before my meds will get delivered after ScripX contacts me. I've reiterated to them the severity of my situation, and am met with the same rinse and repeat message. I had to cancel the job interview at this point. ScripX contacts me, they have the complete wrong Rx information. I am told to contact Donefirst again. At this point I'm concerned for my health so I contact my brother-in-law who is a doctor (he lives out of state) and once I told him my medications and how long I'd gone without, he told me to get my meds STAT - I was likely going to have a seizure if I went much longer and would be hospitalized. I found a telehealth service that could see me that day (on a late Sunday afternoon), and within 15 minutes I was prescribed 3 months supply of my meds (minus the Adderall) and it was sent to my pharmacy. I contacted Donefirst about this and was told that in seeking care elsewhere I violated their terms of service and they are terminating my membership. Bewildered, I asked "At the advice of a doctor I sought medical treatment because my life was in danger, which was because you were unable to get my medication to me in nearly 3 weeks, and you are saying I should not have sought medical attention?" I was told "Yes, that is correct. Due to liability." A week or so later (Dec 10), a bottle of Adderall shows up on my doorstep. So much for liability. I'm ok now, fortunately, but it did take several days for me to stabilize. My skin still crawls, though. After threats of legal action, Donefirst reimbursed me for the telehealth service and one month of service that they promised I'd have free due to all of this. I had to contact my bank to reverse the membership charge for month of November where literally nothing was being done. Donefirst is the reason I was nearly hospitalized, missed out on a job opportunity because I had to cancel my interview, and had it not been for torte reform in Texas, I'd have a viable medical malpractice suit. Edit to reply to Donefirst: No thank you. Your service is as useless as the "support" you provide. You can look up my case. You have all the information you need.

I have had good success with my Dr using DONE. The only problems I’ve had is the refill aspect and scheduling. They are booked really far out so it’s been tough to get in regularly. Prescriptions are sometimes difficult to fill and they aren’t very fast at turnaround time if you need generic vs name brand or only one refill vs multiple medications. While I am very thankful this has helped me, I think the system is a bit overloaded and has significant lag time with pharmacy communication.

I have had a good experience with this service. Always hear back within a few days when I make a request and my provider has been thorough at each appointment.

Really amazing to have a telehealth service with providers that really care. I'm so happy I discovered Done because it has made my life so much easier with managing ADHD.

Great customer service, seamless process, and a positive experience in all respects.