Done.Reviews of donefirst.com

After a positive experience for the first six months, it seems rather clear that Done is now only interested in their rather high monthly fee, but otherwise offer conflicting reasons why they are unable to continue prescribing medication. Their first reason was that my provider was not licensed in the state where I moved, but coincidentally, they had no problems charging me for a consultation and filling a prescription previously while I was already in this state (with a new pharmacy and updated address on their site). Customer service messages are delayed and quite vague, with no consistent narrative or resolution. Stay away.

Done has been an absolute God send to me personally. I always knew I was “different” but didn’t know how. Everything was so easy for others but everything was so difficult for me. Being diagnosed with ADHD through done has helped me see my patterns in life and how I’ve been stuck my whole life. My doctor at done listened and sympathized with me. She let me know I was “normal” but I have ADHD which makes life a little harder for me.

- “I’m done with DONE! Find a local doctor- way better to work with a broken healthcare system than deal with a heartless computer run AI generated program run by careless people only concerned about their monthly payment…if your card changes and you add the new payment they literally deactivate your account and erase all of your information and date on their site- requiring you to schedule another appointment even if you just had one- does not allow you to communicate with anyone directly and cuts you off from the physician, it is clear that this service offers no human interaction when you need it the most- in addition to the challenges already happening because of supply chain issues, you have to keep changing the dosages in order to get your medication and they literally will let you go a week or more without before addressing the change- looking for a new pharmacy that might carry your medications because the only pharmacy that will even work with them doesn't have it?- well good luck - there are literally only a handful of places that will even work with them- it's outrageous! This reflects only on the fact they don't care and only need you to pay the monthly fee without a challenge. I am DONE with Done! I advise you to find a trusted human doctor instead!" Your generic auto response in insufficient- everyone just look at your replays from them - all mostly the same soulless tone and directions to go be even more frustrated. No thanks! Their reply is not sufficient- look over all of their reply’s and please make a note that they are generated by AI and are awfully soulless and generic- it is outrageous and a flagrant disregard for all the human beings that are overcome with frustration and disappointment, to send us further into the weeds with having to deal with them. Please note this is not acceptable! To add to the frustration “trustpilot” works with them to ask for a reference number of an issue and that number doesn’t exist- so then they get to delete our concerns and critiques on here - reference number of what!?!?!

Since my last review in June 2022, I was able to resolve my issue with support and I’ve been able to fill my script without issue up until this month. I submitted my script renewal on Sunday, 2/12 and after 8 business days, my pharmacy still hasn’t received this month’s script. I’ve reached out to Done customer support on 4 different occasions and I haven’t received a response. At this point, I’m concerned because I am out of medication and my pharmacy is closed on the weekends. I really wish someone would just answer me. I understand that after a holiday weekend, there may be some delays with responding to inquiries however, I submitted my request well before the weekend. Someone should have responded by now. Update: After I submitted my review, Alfa from Done reached out to me and assisted with getting my script sent to my pharmacy. They also comped my membership for the following month for the inconvenience. I am very satisfied with this resolution.

Great experience with everyone

It's great to have access to a provider who is easy to talk to, unbiased, and truly caring about your well-being. I wish it was easier to make appointments or find a pharmacy to get scripts filled, but I understand that it's the nature of the beast.

The DONE app allows me to communicate with my doctor or the DONE team from my phone where I want and when I want to. The app is easy to navigate and I find everything I need quickly. Anytime I have a question or concern i get a response almost immediately. My doctor is amazing and always so informative and helpful. This app, my doctor and the DONE team impacted my life in such a positive way!

I’m very pleased with how Done does things. The only thing I think could use some work is the chat tab with your doctor. I’m not always able to respond to her when she sends a message and have to send a separate message, which gets confusing. It’s not all the time, but that’s my only problem! I love the company otherwise!