Done.Reviews of donefirst.com

Done's customer service has been really helpful and efficient any time I have had problems.

This has been a really disappointing and frustrating experience. All this company has done right is begin responding to my messages once they realized the problems they caused for me. The whole experience has been nothing short of unacceptable. I've already been diagnosed with ADHD and prescribed medication from another provider. I tried Done as a last resort because there is a national shortage of my medication and Done offers shipping. I've been trying to get help from their support team about multiple issues for weeks, and I still cannot verify that anything has actually been done. Here is a summary: - Paid $200 for a 30-minute consultation, opened the video chat 10 minutes before my scheduled time (on 2/27), and kept it open for the whole 30 minutes. No one showed up. - Rescheduled the appointment for 2/28 and then met with a provider for around 12 minutes. Was told that I could not get medication for 7 days and would need to schedule another appointment. OK. - Was charged an ADDITIONAL $125 with no explanation, no receipt, and for no reason discernible from their website/policies. - Reached out multiple times to the support team about the extra charge and scheduling an appointment, every message was ignored until I finally received a macro response that claimed they were "looking into it." - Tried to schedule an appointment myself numerous times, using every resource/method available to me. Reached out to support again through the website and email. - Scheduled a call, where I was told that the representative could not help me live, and that she would pass this on to the proper team. - It's been weeks since I first reached out. Many calls/emails later I still have no appointment, no resolution, and no clarity on what is happening. Now all I want is my money back. My bank also informed me that they provided documentation when I tried to charge back the $125 and I would love to see what they provided, because I haven't seen any explanation at all. 3/21 Update: Someone at Done saw this review and ostensibly they are taking action now. I scheduled an urgent call from that link right away, the representative who called me was more helpful and responsive than anyone has been prior to now. She offered to reschedule again with no additional fee, but I won't consider that until I am at least refunded for the overcharge. I explained the situation and let her know that all I am looking for is a refund at this point. She patiently explained that the $125 charge was a rescheduling fee because they thought I no-showed for the initial appointment. I certainly understand how this error could happen, but that should have somehow been communicated to me when they charged my card 3 weeks ago. I should have at LEAST been sent a receipt. The minimum satisfactory resolution, which I've been asking for, is for Done to refund the full $125 overcharge, in addition to a prorated amount of the $200 for the unused time. In these exact words, I was told that the $125 charge would "FOR SURE" be refunded and the refund on the $200 charge is "pending approval." I'm unclear on how much they would refund or how long this process will take. I've gotten multiple answers. 3/22 Update: Still wasting my time, no evidence of progress. I got an email this morning that says the $125 CANNOT be refunded because of a no show (??), which is the exact opposite of what I was told over the phone yesterday. To reiterate, I showed up ten minutes early on 2/27 and the doctor did NOT show up at all during the 30 minutes. The rep I've talked to over the phone is kind, but I have yet to see any real action taken by the company. Supposedly my case is being looked over by the billing team, but I've been told this so many times that I don't really buy it. These guys have asked me for everything under the sun-- personal information, screenshots of my browser history, messages, etc; and a reference number (??) which doesn't make sense because there is no visible number attached to any appointments or support requests. I've provided them all I can, while they do everything in their power to take down my review and try to show they are in the right. Instead of helping me as their patient, they have chosen to launch a full-on investigation over $125, wasting my time and that of their reps. Each call, they ask the same questions I've been answering repeatedly. They want a screenshot I don't have, as proof that I was there on 2/27. So in short, it's my fault for not EXPECTING to be overcharged. As much as I want to believe this company puts their patients first, it has been several weeks since I first asked for a refund and their course of action borders on accusatory. I will update this review depending on their resolution or lack thereof. I've wasted enough time now that I'll take it up with the BBB if nothing changes by EOD 3/24.

Awesome customer service and support team. Thank you for all the time, energy, and love!

There are a few bugs they need to get worked out but overall everything has been good and I’ve been using this for a few years now.

A great company with excellent service. They were able to help me when no one else could. I recommend their services with enthusiastic praise. I cannot recommend them enough.

I really like the convenience of Done. Providers answer request at an appropriate time frame. It works for me with my busy schedule I would recommend.

Great treatment of my mental health. I am able to focus better and complete tasks.

A business run like this doesn’t stay in business long! Terrible customer service! Nearly impossible to get in contact with medical provider for personal medical needs. They will charge your credit card every month, however not provide the service required for a medical provider. Such a headache, every month, to receive the medication needed for mental health and the service which is paid for monthly. They are not providing any medical care, just another e-commerce business scam where the customer/patient’s needs are ignored while they just want your money and will continue taking it.