Done.Reviews of donefirst.com

I've been using Done for quite a while and they have been very helpful with my quality of life. That being said, I have had my prescription lapse several times, sometimes over a week, even though I would request a renewal in a timely manner. I was constantly having issues with setting up a consultation with my provider, and at least one time he was late to a meeting. It got to the point where I had to send multiple messages through their portal just to get a simple response. Then all of a sudden I would start getting consultation times assigned to me, during times that I had conflicts. Not sure why this was the case, as you typically select the time yourself in their portal. So I literally had to take a meeting while I was on the sideline watching my daughter's flag football game. During the call I reiterated my issues to my provider, and he then offered up his personal number in case I had any issues in the future, and also if I was ever interested in a "local option". Pretty sure that's not SOP... Anyway, my RX lapsed AGAIN, and this was even after texting my provider directly with the number he gave me. First time, there was no response, second time he said he checks the portal regularly. Well, something isn't jiving since my RX lapsed again under his care. I sent in numerous tickets, and even had one closed within minutes without addressing any of my problems. It was as if they didn't even want to be bothered reading my ticket. I eventually asked to be transferred to a new provider and she promptly reached out. I was able to finally set up a consultation, at my convenience through the portal finally, and after our meeting she promptly filled my RX. I do hope that they take the effort to figure out what the issues are on their end, as I do find their service to be very beneficial and like I said earlier, it has greatly improved my quality of life.

Easy professional and quick experience! Great organization and they provide all the resources needed to understand the process in diagnosis and treatment

I am a busy mom, wife, and business owner and couldn’t find the time to research local docs or make an in-person appointment to try and address my mental health (specifically ADHD). Done. was a saving grace for me! I was hesitant at first, but after scheduling a zoom appointment and meeting with my practitioner I was IMMEDIATELY put at ease. He listened to my symptoms and went over various medications, ultimately landing on one that he felt would best address my issues. My first dose didn’t seem to help much, so with email communication back and forth he recommended I try a higher dose, which seems to have finally offered some clarity, focus, and the decision making aid that I was needing! I would HIGHLY recommend Done. To anyone who’s on the fence. As good, if not better, than going to a local doc!

Done is an amazing service. Being connected to a doctor online is so much easier and better than in person, especially for someone suffering from ADHD or anxiety (I have both). The doctor was amazing and his questions were on point. He answered every question I had and my meds were ready to pickup that same day. Absolutely amazing service and has totally changed my life since treatment began.

I live in an area that has very few mental health providers, so I really appreciate this service. I see other reviewers had issues with their providers, but mine have been excellent and responsive. There have been a few bumps in the road (with supply issues and pharmacies, no fault of theirs, of course), but they always seem willing to answer questions and provide resources.

This company is horrible. I was online and started the process of making an appointment. I stopped mid registration and they considered me a no show and would not issue a refund. The charge was $199 for an initial fee which was not clear during the registration process. There was no information about amount when registering or even an email detailing charges. The registration process wouldn’t let me exit or go back to cancel. Their customer service is practically non-existent. They don’t have a phone number to call. You can email but they give you the run around. You can make an appointment for them to call you but they will cancel or reschedule it. They’ll keep emailing you to say that your ticket is closed and the issue was resolved but it wasn’t. 0 out of 5 would recommend!

Done has been great. I've had very few issues with getting care or getting my prescription filled, and when an issue has come up they have worked diligently to get it resolved. I have not had to wait for more than a few days to get something resolved. Would recommend. Worth every penny.

Done was able to provide me with easy and helpful diagnosis to my problem. With my schedule it was hard getting into Dr appts, and if a specialist was needed it took many months to get an appointment. After going through this process for over a year I needed an alternative, and Done was able to help me within weeks!