Done.Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
4,022 approved reviews, newest moderated first
Cassiopeia C.
The doctor I was matched with is a good fit. So far my experience has been fantastic. My needs are heard, and matched with the best medication needed to help manage my ADHD.
Response from Done.Jun 26, 2023
Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!
Nicholas W.
I would rate it higher but there were at least 3 separate occasions where my medication refill was over a week late. They always bill me on time, that's never late. The medication can be, though...
Response from Done.Jun 26, 2023
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.
Jamie
You should be allowed to give zero stars. This company is a scam taking advantage of the terrifyingly broken American healthcare system. They’ll take your money and neglect to provide timely care. They’ll get you started on a medication and then neglect to refill or change the dosage in a timely manner to avoid gaps in treatment. This is people’s mental health they’re messing with. This is dangerous. You can’t claim to manage medications that affect the way people’s brains function and then neglect to provide the appropriate followup care to ensure they are safe. This is negligent malpractice and could very likely cause people to hurt themselves, particularly within the demographic they target (young, uninsured people dealing with sometimes serious mental health issues). I’m surprised this company is still allowed to operate. Their licensing should be revoked.
Response from Done.Jun 26, 2023
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Ali H.
Done made this entire process easy. Making appointments right online, requesting prescription adjustments, and direct access to your doctor. Well worth every penny for the ability to function better!
Response from Done.Jun 25, 2023
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Lauren
For the most part I’ve had a good experience with Done. There were some hiccups in the beginning when my provider left the service and it took a couple of weeks to be matched with someone new. That was very frustrating to be honest but I found that scheduling a call with the customer service team is really the best way to have problems addressed, otherwise you will just be spinning your wheels trying to talk to a real person. I’m going to continue treatment with Done.
Response from Done.Jun 25, 2023
Thank you for your constructive feedback - we are always looking for ways to improve. We appreciate you taking the time to leave your thoughts - please don't hesitate to let us know how we can make your next experience a 5-star one.
Taylor
My doctor is easy to communicate with, refills are easy and quick. The whole process is very user friendly.
Response from Done.Jun 25, 2023
We are proud to offer safe, convenient, and easy access to ADHD care! We appreciate you taking the time to leave your thoughts, Our dedicated team is always here to solve our patients' issues as quickly as possible as well as help streamline our patients’ experiences - don't hesitate to reach out at any time for help!
C P.
The doctors at done first are amazing. Very caring and kind, and always there when you need them.
Response from Done.Jun 25, 2023
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
Chelsey K.
My Doctor is very thorough and understanding. Educates me on all issues and medications. Actually listens to my concerns and validates my feelings. It feels great to be heard by a doctor for once.
Response from Done.Jun 25, 2023
We love reading reviews like this! It is so meaningful to see the positive impact that high-quality care has on our patients' lives - this is exactly why we are providing this service to our community! We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.