Done.Reviews of donefirst.com

Awful experience and I recommend you avoid this company at all costs. Ill save the details and just explain that I cancelled my subscription to this company 3 months ago only to just find out they are still billing me $80 a month. You cannot speak with someone over the phone, your emails fall into the abyss and when they are answered the email is answered, not your question/inquiry. AVOID THIS COMPANY AT ALL COSTS.

avoid if possible it ends up costing more time and money than going to a PCP (even without insurance). practitioners work part time so getting a reply takes forever, and when you do it isn't helpful.

My clinician Shantel G. was so great. She listened to me and we came up with a solution. She answered all of my questions before I asked. Thanks

I paid for May. Needed a refil right after payment. Tried to get my refil several times. No one contacted me back. I finally called and they said I needed a follow up and “the website should have prompted you” but it didn’t. They said they had me set for a follow up. I get the call and it’s a foreign man asking me why I called. He called me. I told him it was for my follow up. He said they couldn’t do that until July. He offered me a “free month”. A month if being on a waitlist. After already waiting for my refill. I asked for a refund of May. Not only did I not get a refund, they still charged me for my “free month”. So now I’m out $190 and no contact has been made by the consign. HORRIBLE customer service. This company clearly bit off more then they can chew.

My provider no called and no showed today. Without notice! I have called Done's official support number twice, I've texted the number, and I've emailed their support three times. STILL NO RESPONSE. I am the one with the condition not the company. You guys really have no excuse for ghosting me today. This comes after Done Support has also been late to their scheduled calls (an average lateness of about 7 minutes). Multiple times on these calls, I've tried to make it clear to their OFFSHORED/OUTSOURCED support staff but they do not seem to understand what ADHD is. They do not respect your time and do not understand that as a business providing a service they need to be punctual. This service puts the majority of responsibility for scheduling appts and following up ON the patient because they are not reputable enough to hire psychiatrists. Through Done you will only be able to see an MHPN or however the acronym goes. This is not a business conducting itself in good faith and they do not want to help people with ADHD. They want to make $$$.

This service is unreliable and misleading. It has negativity impacted my wife's mental health. There advertised price is not actually what we have been charged. They say it is due to CA laws, that would have been nice to know up front. Instead of a "BTW, we're going to charge you an additional $800". There is no way to call them directly, and setting up a phone appointment using there website after the service has started is very flaky when support is needed.

They charge you $70 a month and their subscription is absolute dog s $hit. I have gone months and weeks waiting to get my script filled. Then they say sent the script and thr pharmacy never receives the script.

Okay, so I know FIVE stars sounds like I’m exaggerating but I’m not. At least in my opinion and my experience with DONE it has saved my life. I was diagnosed with general anxiety and major depression 10 years ago. I had the WANT to do better but never ever could. I’ve spent the years since then overly medicated and not knowing that those two diagnosis were actually just symptoms of my ADHD. I’ve been with done 4-5 months now and I feel so much better. I am living so much better. They always respond in the time frame they say they will, I’ve never had problems getting my medication or making appointments to see my doctor. I went through the ringer with other doctors trying to get them to hear me out but DONE realllyyyy gets it. I teared up one appointment bc I was just thankful for them.