Done.Reviews of donefirst.com

Incredibly bad service. What others have said is true -- they are always on time as far as getting their money from your bank account, but you'll be left twisting in the wind for weeks without a prescription. If you get one. The last provider I saw was shockingly hateful and unprofessional. I gave Done 5 months, and as many months' worth of my money, for treatment, and feel I'm probably worse off than before I made the mistake of approaching them for help to begin with. I'm going to be contacting the Better Business Bureau about this shady, mean-spirited, unprofessional, flaky company. Avoid!

I would love to share that I had a great experience with Done, and things were going really well (quick reply times, appointments available within a couple days) until I needed a prescription. The provider unfortunately never wrote the Rx to be sent and never uploaded my chart to the platform, so an alternative provider was unable to provide any assistance without those charts being uploaded. This was approximately 6 weeks ago. Since then, I have been stonewalled in getting a new provider or a prescription for my diagnosis. The last three weeks I have been waiting for the "Clinical Leadership team" to review my charts (and they deactivated my account). How long does it take for someone at Done to review a medical chart? I'm pretty sure my primary doctor does that in the 5 minute time window between the start of my appointment and seeing the doctor. Also was charged another $99 with no explanation as to what it was for (has been refunded after I caught it on statement).

I was relieved to find telahealth option for ADHD. Being able to address my mental health issues from home makes all the difference to me. The physician was thorough and kind and the site easy to navigate.

Quick and easy to use. Kami was fantastic and really understood me! So far I'm very happy with the process.

I had an appointment with a Done provider on 06/23, at which time I sent my medical records before the visit was over, and the provider confirmed she received. It is now 06/29 and I still do not have my medication or a prescription despite four pharmacy changes (not my choice) 10 emails, and 13 phone calls. They do not have a patient portal as they claim. The only way you can contact someone is by email (a random/different person responds with a generic reply) or by scheduling a phone call (which will be returned by somebody who barely speaks English, no medical background or ability to reach a provider) because they outsource their work... The only appointment times they have available to speak with somebody are usually after 5:00 p.m. when most pharmacies are closing. The representatives who call refuse to help coordinate any type of care or assist in locating a pharmacy that actually does accept prescriptions from Done. As a psychiatric nurse of over 10 years, this service is harmful to the people it claims to serve. I would appreciate a phone call from Done leadership in addition my prescription I paid $200 for

I’ve been waiting over a week for medication. First it took 5 days for an rx to be sent. Then pharmacy is out I had to find another one that had medication in stock. Now I’m on day 2 of waiting for it to be sent again. SCAM SCAM SCAM!! There is no 24/7 access to provider like advertised. It’s all sending “msgs” to the care team who is a group on individuals clearly from out of the country who have to send a msg to someone who goes to someone else and eventually may make it to the provider.

First time working with a teledoc place and they made it easy. Was a little bumpy at first but they went above and beyond to fix things and make it comfortable. My doctor listened to me and took everything into consideration.

Run away. Do not give these scammers your money. I’ve had 2 video calls, multiple conversations on the portal, been prescribed 3 different medications, been denied prior authorizations and STILL don’t have my medication. My provider told me she wrote me a script for “generic” vyvanse after my prior authorization was denied and I refused to pay $450 out of pocket for the medication, the “generic” was actually an entire different drug completely and I had a horrible reaction to it. After discussing this with my doctor she informed me that I’m “intolerant to stimulants.” I later found out that she prescribed me Ritalin instead of vyvanse, even after my initial consultation with her outlined my intolerance to Ritalin. The people running this operation do not care about your well being. They are determined to get your money. All my doubts about this company were confirmed when I finally gave up and was prompted with a discount code, should I choose to keep my subscription active. After denying it I was redirected to their complaint department. Clearly there is a pattern of cancellations here!