Done.Reviews of donefirst.com

Easy to use, fast and medication is working!

They seem to be on top of it when I have a question or need my prescription called in. My doctor is great. No complaints.

Done has been accommodating and helpful, especially as a lot of services have transitioned fully online. They are extremely accessible when you need to speak to a provider or make a prescription update. There is a bit of a delay, and you don’t have direct contact with your doctor as often as I expected, but I am pleased overall.

The appointments with my doctor have been great, but the online backbone of the website is often frustrating to navigate. I used an HSA account to pay for my first service, but we closed the account due to obtaining a new provider. I got inundated with emails and texts about how my payment wasn’t processed, how I’d lose membership if I didn’t pay right then and there- and when I logged in to correct the payment issues, I was locked out of my profile settings because the account was “delinquent.” To restore access, I had to make a payment right away, with the card they had on file - which, as mentioned above, was no longer active, creating this problem in the first place. For all the messages they sent to me to fix this, I had to send three messages before I saw a single response, even then it took over a week for a real person to contact me with a solution. It appears the account login from my phone and computer, while using the same account info, are also stored as separate entities on their server; every message I receive in email and SMS is doubled. They need better IT infrastructure and better utility testing. What they have now is just a flashy looking mess. That said, the doctor I use through Done has been the saving grace of my experience with Done, and despite the technical challenges, they’re worth a try.

After my initial visit with my clinician, I was prescribed my medication. However, the pharmacy was out of stock. I was told by my doctor during my virtual appointment that if the pharmacy is out of stock, I should find a new pharmacy and then update my preferred pharmacy on the Done website and shoot her a message so she can send my prescription to the new pharmacy. I did all of this and received no response (other than the automated reply) from my clinician. I sent multiple follow-up messages and still received no reply after over 10 days. I also emailed their support email 5 days ago, and also have not received any response other than the automated response. Because of this lack of communication I have not been able to fill my prescription. I was forced to find another online service. I seriously warn against using this service. Sure, it seems convenient at first, but this is a very unprofessional service that does not provide support should you need it. EDIT: After receiving this reply from Done, the have still not responded to either of my two emails to their customer “support” team.

Not only is my Doctor the most knowledgeable, patient, and understanding doctor that I’ve ever had but he actually listened and cared about helping me get better. All the staff that I’ve spoken too, have been very helpful and kind. Becoming a patient here has been the best decision I’ve made for myself. It’s also super convenient and easy with my busy schedule as well! Being able to do the Zoom meetings, instead of having to take time off work to go to my appointments.

Happy to see we have an app now. Same functionality as in the web browser so I’m happy with it.

Closest thing to a scam that you can get. You will get you medication but you have to jump through every hoop. This should be a last option and not long term. My prescriber made fun of my appearance durning a video call, and also called me a liar and when I proved her wrong she dismissed me. Because of her mistake I was without my medication, and done customer support did nothing to reslove the issue they actually made me wait long and repeat the whole process again. They make me want to give up on the healthcare world in general and they made me feel unimportant, worthless, and like my life doesn’t matter. When it is their job to support my mental help. You cannot call for support at anytime, only emails which take 3-5 business days for them to respond. Even then they will not read your question and a robot will reply making you have to ask again and wait another week. This has happened to me several times. Also make sure you are located close to the main offices, if not you will have to drive within 50 miles of their office, just to get certain medications. I have to drive 6 hours in total every month due to there misleading advertisements. Also who they hire is very unprofessional and they are not even educated on how the done system works. I had to educate one provider my self. Over all this company made me lose hope in finding good help for cheap