DogtraReviews of dogtra.com

Shaun took the time to make sure he understood the issues with the controller and actually tested it himself and confirmed the issue.

We are second time customers. Our first two dog system lasted eleven years. I rate the 3502X 2 dog system as very dependable and rugged. As for the staff Shaun was very helpful and made sure he gave me a couple of choices . Shaun took the time to listen to my needs and sent the links to the best matches. He was very quick to respond to my questions. The check out process was easy to use. Dogtra products are expensive but worth it. The staff matches the product quality.

Shaun did a great job turning a problem into a super customer experience.

A little over a year ago we purchased a Dogtra 1900s for our new, re-homed GSD. The devices were working great until just under the 1 year mark. The transmitter would radically jump settings. I could not find my receipt and could not remember where I purchased it. I reached out to Dogtra and they were able to tell me to whom they sold the unit, so I was able to retrieve me receipt. I got all the info on sending the devices in but had one problem; our dog had extensive training with this collar and we had him going good and could not afford to be without it. I reached back out to Dogtra, and made contact with Ms. Ruby Rodriguez in customer service. She informed me about their loaner program and got that shipped super quick after I placed the deposit. From the repair desk, initially everything had been approved for a warranty evaluation, even though it was going in after warranty expired, the documentation existed showing I reached out before the expiration. Sent the devices in and then received an estimate for repairs. I went ahead and paid but reached back out to customer service, via email, along with my documentation of the warranty evaluation and again got Ms. Ruby Rodriguez. She responded quickly and said she would research the issue. A day or 2 later she called, did not send an email, but called, and informed me the repair fee would be refunded. She then facilitated return of the loaner unit, once we got our devices back. Tomorrow I will drop the loaner off to UPS for return and our devices are again working properly. One of the most excellent customer service experiences I have ever had. Thank you Ms. Ruby Rodriguez. Dogtra is a great company and you are one of their biggest assets! The product is great also. Our devices have been a huge help in handling our fear reactive and fear aggressive GSD.

Shaun Petruk was extremely helpful in helping me set up a warranty repair when I could not locate my receipt. Excellent customer service

I emailed their customer service line and Shaun called me within just a few minutes of receiving my email. He as helpful and provided solutions to my issue. It's refreshing to get help right away, rather than sitting on hold or waiting days to hear back.

I called Dogtra because I had issues with my device. I've found Dogtra Customer Service to be extremely Professional and very friendly, and a real person answered the phone to my surprise, and I was happy to be able talk to a real person. I sent my device for them to repair, but the costs were almost the same as a new device. I was offered a good deal on a replacement device and ordered a new device. I was very happy and impressed the way Ruby (Customer Service) was able to help me. She understands what Customer Service means. Thank you Ruby.

My call was answered immediately. I had questions about an ecollar that was not holding charge. Shaun was helpful in finding a replacement for my current system that is no longer in production and that is not the appropriate size for my new dog. I was also advised that I qualified for a discount and how to order and receive it. Professional and speedy service.