DogtraReviews of dogtra.com

Fast online service.

We have both dogs linked to one transmitter. This system is incredibly easy to use. Customer service is also top notch as we just sent our system in for repair which was covered by warranty. Within a few days it was already sent back good as new.

I have a collar bought directly from DogTra, but the collar has not been working properly. I called to return the item, but I still have to pay shipping back even though the collar is defective. I will be buying elsewhere.

I've been using dogtra collars for about 14 years. I just recently replaced my first set of dogtra collars. Except I made a mistake and thought I would try a different well know brand. That other brand set was returned after two days. That other brand set felt cheap, even though the price was not much different, and not as easy to use. My new dogtra set arrived and i immediately knew they were not getting returned. The dogtra set has a wider collar and the controller is much easier to use then any other especially if you have more then one dog. If you have two dogs dogtra is a must. I have two Great Danes and the dogtra collar has been a great asset in training and a great peice of mind knowing I have them to help if any situations come up.

Helpful with part numbers for my system. Ordering wss easy and they where in stock!

Our SAR team bought a bunch of Pathfinders for use on searches and trainings. I love that I can keep track of my K-9, who ranges quite a bit, and see what ground he's working in real time. Other handlers, our flankers and our IC can also keep track because of the sharing option. A wonderful product.

We received out Dogtra IQ collar through a dog trainer. We have no issues with the collar - I would recommend it as a great product. However, we have experienced some problems with the remote and charging cords. We previously replaced the splitter, still continued to have charging problems so we replaced the remote. After 5 weeks, the "new" remote stopped holding a charge. We returned the remote and collar so both could be evaluated. After approximately 2 weeks with no response, I called to check on the status of repairs. I spoke with Jamie who was curt and rude. She stated we had been called and that a voice mail was left. There were NO missed calls on my phone and NO VMM from this company. She proceeded to tell me the remote was being repaired due to water damage. I surely questioned this as our dog doesn't swim and has never been in the water! She dismissed my questions and comments stating the remote was being repaired at no cost to me. Well, that's great because I just purchased it - as it should be. I asked to speak with someone (a technician) about the nature of the damage stated and was told "well you are speaking with someone". During that phone call I was also told the battery in the collar needed to be replaced. I agreed to the repair, left my credit card info and was told it would ship out Thurs or Fri. On Monday morning I called back after noticing out credit card had not been charged. I was greeted by Erica who was also not very customer service friendly. I tried to express my disappointment in yet another delay in getting our collar returned. I was told this time that it would ship out today. I did request to speak with a supervisor in customer service and hope I will get a call back. Again, we have been pleased with the collar (4 stars) but the customer service (1 star) is a bad reflection on this company

I had an excellent experience in receiving this order quickly and with all the instructions needed to start out training my dog. Haven't yet used the collar in anything other than the vibrate mode, but have the assurance of more control if and when needed.