Tammi
Persistent malfunctioning...poor quality...won't recommend
Persistently malfunctioning receiver and controller. We purchased an ARC Dogtra collar through a trainer. The trainer did a great job but about a week after she returned home with the collar, it stopped working. It was only about 30 days old. Had to call 3X to Dogtra, Finally got the shipping label; sent it to California. More than 2 weeks later, we got the collar back. It's still not working. Looks like it is but no charge at all is being emitted. Went through troubleshooting; still nothing. We paid several hundred dollars for training with the shock collar and have only received a few days worth of training benefit due to shock collar malfunction. Will have to send this back AGAIN and wait AGAIN. I'm purchasing a different brand/provider. Would not recommend Dogtra at all based on our experience.
Response from DogtraApr 22, 2019
Hello, Thank you for your review, we appreciate your time and understand how frustrating this can be. We do see that we received your ARC receiver on 3/27/19 and was shipped back out on 4/3/19. Because we received the receiver only you will need to code your receiver back to your transmitter to get them communicating again. The receiver has to be retested before shipping out with another transmitter. We have attempted to contact you via phone and left a message. Please do not hesitate in emailing us at [email protected] or give us a call back at the phone number below. Again thank you for your input but please do not hesitate in contact us at your earliest convenience. Sincerely, Dogtra Company Toll Free: (888)-811-9111 Office: (310)-534-0101 Fax: (310)-534-9111 Mon-Fri 8:00am-4:30pm