DogtraReviews of dogtra.com

Purchased their top of the line Pathfinder 2 setup. Could not get it to work. Contacted support, they make lies I am using the wrong app, i am not ignorant of how to use electronics amd applications. But i sent a picture of the app and the version i am using. They said to call, i said i lost my voice in the last war i was in, they need to text or email, i never heard from them again. After not hearing from them for weeks, I post a negative review on their site about all i have gone through and i still own a very expensive collar i can not use. They refuse to post it and send an email claiming to again i am using the wrong app and to contact them via phone, AGIAN!? So i reply yet a third time that i am a disabled veteran and send them a picture of the app and version i am using. Still, no reply. This company's customer support is non existent when it comes to disabled veterans

No wait when I called. They were polite, explained the process to me, and it was an easy fix. I usually have frustrating experiences when I call customer service for other companies. This was very refreshing. My customer service rep was Tyler. He was very nice.

Dogtra equipment is the worst I've ever used. I've spent several thousands of dollars on equipment and training from many different companies. The Dogtra technology is so outdated that it's borderline useless. I wouldn't use it if it was free. The people at Dogtra do not care and it shows. I think they used to be good, but then they completely stopped trying. All my Dogtra equipment is completely useless and going in the trash. Unfortunately it was very expensive. I can't say enough horrible things about Dogtra.

Noticed that the collar was working very intermittently on my Bernese mountain dog. I tried various steps to verify fit, tightness, operation and strength . I came to realize that the contact tips they include are too small for a large dog (despite saying good for 30lbs+. Also no mention on the YS600 box nor amazons web site. I called and was informed that this will cost me $13 for new, longer prongs. Seems crazy that they charge for this given that the collar doesn’t work for me, despite meeting the qualifications. This additional charge should be made more clear on packaging and amazon ad. Customer Service had no other alternatives, so I will be sending the unit back and will look to another vendor that is more transparent.

We started using Dogtra Pathfinder dog GPS collars about 4 years ago. The collars are amazing and the customer service is the best. In the 4 years we have used the GPS collars they have never once failed us. If we has any issues using or understanding a feature the staff at Dogtra was amazing and helped us out. The pathfinder and pathfinder 2 both work so well with our mapping software, it makes it so much easier to keep track on our k9s on searches. I highly recommend either of the pathfinder or pathfinder 2.

Diese Firma ist an Frechheit nicht zu überbieten. Ich habe ein Gerät nur wenige Stunden, oder gar Minuten, benutzt und plötzlich ging es nicht mehr. Nach wenigen Monaten habe ich es eingeschickt und mir wurde gesagt, ich hätte es mit einem falschen Ladekabel geladen. Blöd, dass ich es mit dem Kabel geladen habe, das mir zum Gerät dazugegeben wurde. Das ist offensichtlich Betrug, um Kunden Geld aus der Tasche zu ziehen.

As a K9 Search and Rescue handler, I have been using the Dogtra Pathfinder for several years. The collars having a reliable GPS tracking system is critical for both the safety of my dog and the effectiveness of our missions. The Dogtra Pathfinder2 has proven to be a solid choice, providing real-time tracking, a user-friendly interface, and essential features tailored for SAR work. The latest release of the collar is far superior from the previous version with options I wished for. - GPS Tracking for the K9, as well as, upload capability into CalTopo for map coverage for key decision making on call outs - Durability & waterproof!!! I have two working GSDs who are always in the water and the collar has not failed - User Friendly app interface and usage - The new feature for vibration is perfect for my dogs vs just tone and stim - The light on the collar is great for when we are working at night, easy visual for searches The Pathfinder is a team standard, due to ease of use and integration capabilities across platforms. I have not come across a competitive product who meets the criteria we require.

We are currently on the 3rd Wetland 1900 e-collar in a matter of less than 4 years. First collar lasted almost 2 years. Second one last almost 1 year and the third collar lasted 3 1/2 months. All had the same problem. The nick feature stops working. Also the second collar would randomly raise and lower the stimulation amount on its own. Even though this is the "Wetland" collar our dog has never been in the water with it. I would think that a collar that costs $370.00 would last a lot longer than this. We went for the best thinking we were getting the best. The gentleman where we bought the e-collar indicated to us that the store brand he purchased EIGHT years ago is still functioning in great condition and cost less than half the price. Go figure!! You have just emailed me today wanting me to give you details regarding the previous e-collar we purchased from your company. Along with the e-collar that were tossed in the garbage was the receipts that went with them. I felt there was no need to retain the sales receipt on something that I just threw out. The only receipt that I have is from the one we just currently purchased this past week along with the $99.00 warrant that will he honored for 2 years.