DogtraReviews of dogtra.com

Shout-out to Dogtra's customer support! I mistakenly ordered the wrong model without realizing it until I opened the package. Thankfully, I purchased directly from them. Their support was precisely what I would wish for: I spoke with a live person at HQ who listened, validated my concerns, and guided me through the return process. They even assisted me in finding the right replacement collar. Customer service journeys can be frustrating. I'm thankful to Dogtra for how they handled everything!

Not even 6 month into use, the remote would switch from 0-70 randomly and dogtra essentially wanted me to pay for a brand new collar without honoring any type of warranty.

I had difficulty orienting myself and the dog to the positioning on the screen. Mostly due to my age/inexperience. Dogtra would do well to remember that currently their clientele were around before cell phones, etc. Step by step simplification would be most helpful. Accidentally or just by default, my Pathfinder2 did perform for me satisfactorily but not without testing my patience. Mike

In the last week of October, 2024, I had the good fortune of hunting pheasants over German shorthaired pointers. The 4 dogs all had the 2702T&B collars. On the second day of the hunt, one collar failed in the field and was zapping the dog continuously. The collars had been in use only 7 days by then. The dog was in pain and very confused, so the collar was removed. All companies have product failures at times, even with the best quality control processes. What happens next with customer service is indicative of the quality of the company. And Dogtra failed miserably. Our hunt guide & dog owner received very little assistance from customer service and no support in troubleshooting the problem or expediting the replacement of the defective part. There was quibbling over the warranty terms. There was no sympathy for the distress caused to the dog nor understanding of the business interruption the device caused. The customer service person failed to mention that this particular model had a product recall for what appears to be the problem we observed. The serial number of the collar is right in the middle of the group of recalled collars. There is no reason to make the customer experience this challenging.

E collar with a pager. Works great. Customer service and sales team- below any expectations. Received the collar with a request to review the collar prior to the free “training book” being posted to me. With a 500£ collar, I would expect the booklet to be included to be read prior to starting training with an ecollar. How very inappropriate marketing- given that the animal could potentially suffer if not used properly.

Brianna was incredibly knowledgeable, helpful, and patient on our call! She really deserves 10 stars!

Dogtra customer service gets worse every time we send in collars for repair

I am currently working with a local dog trainer who highly recommended the Dogtra 1900S E-collar. I've been using it for about two weeks now , we are going slow, but so far so good. He is responding very well. I am looking forward to the end results.