Doctor On DemandReviews of doctorondemand.com

Do NOT use Dr On Demand. What a waste of money, insurance, and time. Total scam. Severe cough for my 16 yr old son - affecting his sleep, comfort, pain from the continuous coughing, wearing him down - and I’m trying to get him some relief. But it is "against their policy" to prescribe cough medicine to children because ‘some’ studies have shown it's not effective. However, based on experience, I know an Rx is the ONLY thing that provides relief. We have tried every OTC med and none help. I have used other virtual care apps in the past and they didn't hesitate to prescribe him cough meds to help relieve his symptoms. So now my insurance will be billed for a virtual care visit where the Dr on Demand suggested we take the OTC meds (that haven’t worked) or go see another doctor if we wanted to get him on a prescription.

"Provider" was 15 minutes late to appt, had a technical issue and hung up on me in under 2 minutes. Garbage

Garbage organization - worthless.

Trust the bad reviews! They have the WORST customer service. I canceled my appointment 24 hours before my appointment. I did it by messaging the customer service and of course they didn’t get back to me about 48 hours later so they charged me a late fee. I tried to fight it and they said they don’t take back late fees. Well keep that up and you will have NO customers. By the bad reviews they have, you’d think they’d change

I tried using the platform to see a different psychiatrist, only to be dismissed and made to feel like I was doing something wrong by trying to get new eyes on my mental health. I am a nurse practitioner and I know it's normal to try to find a doctor thats right for you. This psychiatrist Dr. Joshua Werblin who looks like he takes lithium on a daily basis himself was so demeaning, dismissive, made me feel like an idiot for trying to see a new provider. I hung up because the appointment was just getting irritating. Had I done my research I would have seen that he is not a good doctor and he has actually been disciplined by the medical boards in the past, for something simple but still speaks about his character. Dr On demand allows these type of providers onto their platform, and I personally will never book another appointment with Dr. On demand. I will find a doctor that works for me, thats my right and anyones right. I reached out to Dr on demand to report my experience and no one from the platform ever responded to my concerns. After I hung up 5 minutes into the appointment, I must of cried for the next 30 minutes and was upset for the next few hours. I would never treat a patient in this manner.

Dr. on demand is a scam service - they don't have doctors but rather two bit nurse practitioners that have the nerve to hang up on you. I had to charge back the B.S they attemped and will never use this service again. I will be filing a formal grievance with both my insurer and my employer as well as the better business bureau.

Scam!! Every time I have booked an appointment with them. It says I owe zero dollars with my insurance and now all of a sudden they’re trying to charge me $120 from past appointments. And when you try to call them or ask them, you can’t get a hold of anyone.

I would have rated it five stars. Last year was my first time using Dr on Demand. I used it for the first time because my in person primary care had left the practice and I needed refills for maintenance medication. I then set up an appointment for annual physical. Knowing that my last in person one was all talk and lab work, I liked the convenience. However, since my insurance pays 100% for Dr on Demand, I never received a bill. That is until 6 months later when I got a collection notice for the second visit. I contacted included health and they told me that it was a glitch and that I shouldn't worry about it and wouldn't receive any additional collection notices. About a month later I received another collection notice. Contacted included health. While waiting, I went to the collection site and found that the visit had been mis-coded as self pay. This time they admitted that was the issue and resubmitted to my insurance. Problem solved or was it? After this received a notification from my insurance company about a claim with the lab that Dr on Demand had sent me to for testing. The claim was processed as out of network. I contacted included health and they asked if I had chosen the lab. I couldn't remember after 6 months, but later found the conversation with Dr on Demand on the included health app. It clearly shows that during the initial previsit that I was given a choice of labs, the closest was 45 minutes from home, but only 15 minutes from my work. I checked the covered labs in the included health app and it didn't show anything close to me. I contacted included health about this again with this information and they told me that with the new information, quality control would contact me within 5-7 business days. After 7 business days I contacted them. No helpful response. Today, 11 business days later, I contacted the original person and was told that it was still under review and would be another 5 business days. When I told them that I believe that they were just pushing it out so that I would give up, she just repeated what was said. Seriously, we need single payer/universal healthcare.