Auebon C.
Misleading Practices and Poor Business Ethics
On December 7, 2022, I had an appointment with a DOD provider. Every appointment up until that date was fully covered by my insurance. And every time I booked an appointment up until that date, their website stated that the visit would be covered at 100% with no co-payment and showed $0.00 during booking. However, almost four months later, I recived a bill for $124.00 for that visit. I repeat, almost four months later. I stopped booking with DOD because when I attempted to book an appointment in January, it showed that it was no longer fully covered by my insurance and that there would be a co-pay moving forward. I didn't book because it wasn't worth the $124.00. I would have never booked the appointment in December if I knew that there was even the slightest possibility of being charged in the future because it had always been covered previously. I called on March 20, 2023 to have someone explain why I received a bill. The representative sounded smarmy over the phone, which immediately irritated me. I asked for her to escalate the issue of making it CLEAR that DOD should always show that patients will get charged post appointment. I personally find it incredibly misleading to show in BOLD that your visit will cost $0.00 and then get a bill stating otherwise months down the road. Even if the cost says "Estimated $0.00." It said that every other appointment, so why would I suddenly think I wouldn't be covered? Especially because in Decemer the estimate was "$0.00" and in January the estimate was "$124.00," which is when I didn't book another appointment. I also spoke with a rep via email. The company is giving excuses and expects me to work with my insurance to rectify the matter. Albeit they're the company that told me "free." Suffice it to say, I won't be using DOD again. Ever. BEWARE!!! Check out other options or go to your local InstaCare clinic. I would imagine a 1.4/5 star rating speaks for itself. Do yourself a favor and skip the headache!