Doctor On DemandReviews of doctorondemand.com

This company is extremely unprofessional and dishonest. My insurance UHC advised many times that they cover behavioral health with Doctors on Demand but DOD keeps claiming that I’m not covered. UHC called them many times and they advised me to call them directly and ask for a supervisor but no one is ever available and they keep insisting that I’m not covered. The wait time to speak to a customer service representative is over a half hour and they respond to the messages on their app a month later with no option for the customer to reply. Just a nightmare to deal with them.

1) Don’t let the name fool you, I was seen by a nurse, not a doctor…not that you always need to be seen by a doctor, just be aware. 2) I was seen for a rash. It seemed the nurse was just googling pictures and said a dozen random things that it COULD be, but probably wasn’t, then recommended I go see a doctor, just to be safe…so she basically did what I did, except I called Doctors in Demand to be safe and the nurse told me to see a doctor “to be safe”.

I’ve seen one dr 8 times. They reported it to my insurance 22 times. I just got sent 7 invoices at once, all for $30, all due the same day. I’ve sent messages requesting invoices showing what appointment they are from. No one sends what I ask for. They eventually stop answering all together.

Absolutely laughable as a healthcare provision service. Don't waste your time or money because the list of what a Doctor on demand practitioner can do for you is exceptionally short. I paid 90$ for a 15 min appointment and was told to look up other providers on google. When I requested a refund my claim was denied because, according to Doctor on demand, telling someone to look something up counts as medical advice now.

I have been dealing with grief and loss do to the passing of my son. I've had a few appointments with a psychiatrist and counselor. My councilor Carrie Ann Prince decided to stand me up by not picking up the phone at our scheduled time. I was on time and 10 minutes later I was disconnected without any notification. I called customer service and they informed me it was the councilor that wasn't available and disconnected the appointment. I'm getting charged $136 for missed appointment that I can't afford. Dr Phil and son who owns this service doesn't advertise that part of the service. Thanks DR PHIL MCGRAW AND SON. You say you care so fix this!

This is the second month that I was supposed to receive help and meet with my doctor and each time it comes on and dumps the call, stating, at this time we cannot link the call-up. It always states that "your doctor is reviewing your records. Then it burns down about five minutes of time, showing he is reviewing my records and charts. Each time it then fails and the entire one-hour slot is canceled. This is two months of this and I would imagine that the doctor is getting tired of it also as there is no billing and no payment for an hour he had blocked off. I speak with people worldwide in GoogleMeet, ZOOM, and WEBEX dozens of times per week in 205 countries and territories. What is the problem, and why are we not able to do anything about this? I even signed on 30 minutes beforehand this time, and veterans who are injured and disabled need help out here - and not to be shut down and cut off just to sign up for another appointment in 30 days' time. This has turned into two months of no care.

Every time I've called them--and I do mean every time--they've come to the conclusion that I should go to the emergency room. Why? They don't want to be liable for anything. Have a head cold? They'll ask you enough questions to get to the point of recommending the ER. May as well start by going to a local doc in a box, your ER, or going nowhere. Doctor On Demand is a waste of time. (Also, I've never once had an actual "doctor" on demand. It's always some kind of nurse.)

I was extremely unhappy with the care for my son from the ARNP. She failed to meet his medical needs and was a complete waist of our money. We immediately contacted another telemedicine provider who fully met our sons needs at less than half the cost.