Doctor On DemandReviews of doctorondemand.com

Just would like to say thank you to Dr. Kerry Eley MD. She resolved my illness after 2 other doctors couldn't. I highly recommend her with your health illness very professional answers your questions and and listens to what your health issues are.

This so-called healthcare provider falls disappointingly short of its objective. The app is a complete joke. Constant technical interruptions during my thereby sessions. Have had four cancellations generated by the provider or the app in the past 6 months. I will not return to this service and have reported its very poor performance to my insurance provider.

The most incompetent, frustrating and disreputable online service I have encountered. Total joke.

Do not recommend. Had a visit with Dr. Suzanne Kersbergen, DO on Friday to obtain a prescription for progesterone and estrodiol for menopause hormone therapy. I have no insurance (trying to fix, precarious financial situation taking care of disabled husband, etc.). Told Dr. Kersbergen that I need prescription with generic so I can afford. First, Dr. was dismissive, and she almost refused to give me any prescription without labs (hello, I'm 49 and have had no period for a year and I'm suffering with classic symptoms and no contraindications), then she gives me a one month prescription, and instead of estrodiol (which I requested), she gives some fancy drug prescription that Publix pharmacy does not carry and generic does not exist for. I'm taking the only half of the prescription I could get, customer support first said that this would be fixed in a few hours, then said I had to wait until I heard back from the provider at some undetermined time when the provider responds to my message). It's been days now and provider hasn't responded. Customer service is nice in manner, but can provide no helpful information; support side totally separate from clinical side blah blah blah. I'm just calling support when I'm up in the middle of the night suffering now until I get a proper prescription I can fill or they refund my money. Waste of time and failed to get simple solution to a common complaint.

I made an appointment and received email confirmation. I checked a day before if everything was ok as generally we receive reminder emails or text messages with any appointment. I could not find my appointment initially, later received email stating I will need to log in and wait for a while for the doctor to connect. I called to figure out what was going on. Why make an appointment and wait for two weeks if still have to wait for longer period of time. I called the customer service and was placed hold for half hour. I called the next day, same thing, i called the third day, after being unable to connect with the doctor, still no luck. Cannot reach anyone, Dr. Phil, I have been watching your show for 21 years. You proudly mention Dr on demand saying you and your son created this service. Where is the help and quality. This is very disappointing. I thought you cared about people. Check all these reviews. This is very upsetting knowing Dr. Phil is involved in this company yet there is no care for people. Walk your talk.

My therapy only costs 38$ per session usually. I got billed over 130$ for a session I already paid 38$ for.... I tried calling their customer service twice and no one picked up.

Used them for therapy - therapists okay. The Issue is their billing, customer service. When I signed up (through my insurance) I gave them a credit card. The first time I used them they waited over 6 months to run my insurance (which had changed) then charged be through PayPal (something I had not linked for them) instead of my credit card, so I assumed it was a scam. They also did this a second time AGAIN despite having a credit card on file. I also never received a bill. I have not been able to get a hold of customer service (on hold for over 30 minutes twice, no response to email).

This is a horrible service. The providers Ive had are all good. However your support and billing makes no sense and is horrid. Always something with billing. ALWAYS. Now there was a glitch in YOUR system and Dr on Demand just says we'll take the money RIGHT NOW FOR SEVERAL VISITS. They have hit my account I kid you not over 20x in the last day or so. Finally call and ask can you take this out on Thursday, I have a surgery coming up Tuesday and cannot afford this now. Rep checks with supervisor and nope. Nothing can be done. Doesnt matter. There is no reason why I should have to shuffle around all of my important things going on because they had system issues. I cancelled it. Never mind. The year and a half I have been using this service, its always something with billing. ALWAYS. Horrible service. I thought with Dr Phil starting this company it would have integrity or some value or compassion. Something. Your not getting any of that. And im know im not the only one. I have learned so much about healthcare from the perspective of a patient. Its disgusting. Just disgusting. I had to finally make a decision that this is not helping my health especially mentally and cancel future appointments and cancel this account. Awful decisiom to have to make in the middle of receiving care but Dr on Demand doesnt give you a choice. In hard times and well times you cannot depend on any information obtained by staff. Horrible.