Doctor On DemandReviews of doctorondemand.com

During my visit on January 19, 2023 my "doctor", Dr. Chang, violated HIPAA during my visit. She was on the phone without my knowledge when I had gotten on my call with her. I had provided all of my personal information to her during my appointment. It turns out Dr. Chang was on the phone with another party and had them on speaker phone while I was giving my information. I know this, because out of nowhere the party on the phone started talking during my appointment. She had put them on speaker phone, then muted me when they started talking. I lodged a complaint right after my call via review and had spoken to their customer service representative to do a formal complaint and receive a case number. Since then, I emailed on 2/7/23, 3/30/23, 4/25/23. It wasn't until 6/1/23 that I received a response where they said they are "unable to substantiate the allegation". Not sure how if these are properly monitored like they should be. Ultimately the email said nothing will be done. I have requested my account to be permanently closed and I do not recommend them. In a perfect world they would have owned up and offered training or something so that this doesn't happen to someone else. I also feel like I should be refunded for that horrible visit. That was one of the worst doctor visits I have ever had in my life.I am appalled by the lack of responsibility of the company. This is a HIPAA violation. Do NOT go through them.

I had a therapist session booked for one month in advance. It was the closest date and the only provider that matched what I was looking for. Even though I was in dire need of help, I decided to wait it out to the best of my abilities. I prepared for this appointment. I took notes. I had to mentally prepare myself for being vulnerable with another therapist after having so many disappointments in the past. And then, one day before my appointment, it's cancelled by the provider Dr. Tameka Miller with only vague statement of, "The provider suggests you seek another provider better suited for you." This is confusing because the issues that I'm dealing with are very basic issues that are covered in her listed areas of expertise. But to make matters worse, you cancel 1 day before our appointment despite it being booked for a month. This decision should have been derived weeks ago so that I can have adequate time to find care elsewhere, instead of being left to scramble and scrape at straws. What if this had been the last straw for someone? What if someone gave up and took their life because of this? I myself am a doctor and I find it very unprofessional. I would have at least expected a courtesy first visit for her to actually explain to me her reservations and why she recommends someone else but I guess that's too much to ask for therapists these days. What do you do when the person that is paid to care doesn't care? Very disappointing.

The only reason I'm giving 2 stars is the doctors are great. However I've been trying for a month to obtain my medical records from one 13 minute visit and have been completely ignored through repeated attempts. Customer service provided no help in obtaining the information. Do not do doctor on demand if you will need records. They will withhold your information illegally.

Downright predatory. Their site lists every ailment under the sun and says they can treat it but once you book an appointment and pay the appointment starts and they almost immediately tell you about the limits of what they can do in a telehealth appointment. The Dr. Said I probably had a stomach virus which is what I told her the hospital assessed me with 4 days earlier. I asked if since I was still in pain and dealing with the same symptoms there was a possibility it could be bacterial and told yes it was a possibility but without being able to test for one she didn’t want to prescribe any antibiotics. I requested a prescription for Imodium and was told to just keep using the over the counter Pepto Bismal because it was comparable she didn’t think she needed to put in a prescription strength Imodium. She said I know you feel lousy but try to rest and you should feel better in 3-5 days. She advised I take Tylenol for the pain and said if my symptoms persisted I could call and make another appointment in a few days. When I asked her if I would be charged for an 8 minute appointment where I received no treatment she said well I did tell you to continue taking the over the counter medications you were taking and to get some rest and I will write you a note for work if you need one. I told her I did not need one. When I called customer service to dispute the charge my information was documented and I was told customer service would call me back to follow up and discuss. A few days later I received a message in the app they made me download saying sorry you were not satisfied with your visit. Unfortunately we cannot issue a refund.

I had a doctor berate me for wanting scopolamine patches. I get horrible motion sickness and had a last minute trip pop up. He proceeded to talk down to me. Treat me like a drug seeker (OVER MOTION SICKNESS) and refuse to prescribe them. Also saying he would note it on my account there to never prescribe them to me. Luckily I was able to contact my GP who was furious that this hack at Doctors on Demand talked to me this way. I’d give zero stars if I could. I’ve never had such a horrible experience with a doctor in my life.

Horrible app with useless costumer service. Had to take another day off from work so I could get labs done at the same time. More delay in figuring what is going on with my health.

Therapist with issues and BIG billing issues The therapist that I had was ok, but she kept bringing politics into the discussions. I never did bring them up and I'd change the subject right away. There's no place for that whether I agreed with her liberal bs or not. They refused to bill my secondary insurance dragging it out for months. Then they want me to pay a bill that says I owe $0, but they want me to pay $50. AFTER I pay, they'll provide a bill that say I owe $50 to send to the secondary insurance. DO NOT USE THIS SERVICE!

Usually, I give them a 5. Do what they can being online. Yesterday (Sunday), had to call back as very nice Doctor (Wed), prescribed an antibiotic for my ear pain. Helped immensely, however, I am allergic to Penicillin and was new pill. Third dose, I became very ill, and huge pill. I am a senior with an enlarged thyroid. Said online call back if any issues with meds so when ear pain came back...I did. This time got a PA...twice...disconnected first time. After hearing my simple request.... she refused to replace antibiotic. Already prescribed by an actual Doctor! Told me go my doctor. I stated I have appointment in 2 weeks.....refused. So this 70 year old who never goes doctor...seldom on meds...is going to lie to get antibiotics? Opiods.... I could see...wow. Felt worse after this "visit". I'll think twice before I will call again.