Doctor On DemandReviews of doctorondemand.com

I received confirmation of my first appt. and it stated it would cost $0. Once the appt was finished, I was charge $134 which took forever for them to refund and they didn't even refund the full amount. I decided to try again with them. I scheduled an appt and received a confirmation for it. Then a couple hours before that appt I received a confirmation for an appt 2 weeks away and my appt for that day disappeared. I had already taken off work for this appt. Now I try to contact customer service and I'm on hold for over an hour only for someone to answer and say they will take a message and someone will call me back. And they never do. This is the worst company EVER.

My daughter has been showing symptoms of a UTI, so I decided to use Doctor on Demand's virtual care service this Sunday. We consulted with Slyllia Thompson, who recommended a prescription and lab tests. However, we never received any updates or the prescription. I've been unable to contact anyone for assistance, as it seems everything is closed. Later that day, when we did get assistance we found out that California does not allow prescriptions from out of state doctors. AND the prescription they wrote up was 1k dollars... You would think that Doctor on Demand would disclose that information instead of being greedy and taking your money.

I am going out of my way to write a review as my care was beyond terrible. First problem: I was sent multiple e-mails informing me that my cost of service would be $0 based on what my insurance would cover. I thought this was odd because I had a high deductible plan. Well, I was correct and was, in fact, billed $148 for a 50 minute service. Second problem: I was being seen for a 50 minute virtual visit. The provider's internet cut out after approximately 10 minutes and the visit was never re-connected. I assumed someone would reach out to re-schedule or explain what happened, but instead I was sent a generic after visit summary and the appointment was still billed in full! Third problem: I have spent literally hours at this point explaining to the billing department what happened and why they need to drop the bill. While the individual representatives have been respectful and kind, I continue to receive bills both by e-mail and through the mail. I tried e-mailing instead of calling and was sent a generic message that I was receiving a "valid bill for services rendered." This is absurd. Doctor On Demand is committing medical fraud. Billing for a service that was not provided is illegal. I will obviously never use their service again and highly encourage everyone else to avoid this company.

Terrible experience. Doctor was ill informed. Wouldn’t prescribe meds that were in my chart for long term care. Tried to call the hotline to discuss treatment and sent a complaint and the customer service rep was rude and acted like she typed out a case and gave a number but wouldn’t send me a copy. Called back and they said the case number didn’t exist. I need my medication every month or I can die, and I can’t get into a regular PCP until June because no office is accepting new patients.

Provider was extremely rude to me when I mentioned the medication I had been thinking about and asked her opinion (not a controlled substance by any means)- she told me I could see another provider that would prescribe me "whatever drug" I "found on google". I had been very polite and pleasant leading up to this, and had not argued at all with her choice. I work in healthcare myself and have received extensive education on said drug, not that she asked. I was not only insulted, but astounded she would talk down to any patient in that manner. I sent a complaint on the customer service messenger platform and still have not received a response weeks later. If you desperately need something from an urgent care and can't get in it might be worth a shot, but be prepared to be treated terribly.

I found the experience to be easy to navigate and for me at least, much better than having to actually go to the office for an appointment. I definitely recommend it.

10-20 minute wait? I been waiting 75 minutes so far, and nothing. I finally gave up after a 3 hour wait.

Dr On Demand is one of the worst companies I have ever dealt with. They went through a merger with Include Health in November, so I’m not sure if it’s IH that’s the issue or DOD. However, since the merger I’ve been trying to gain access to everything that was in my account prior to the merger, with zero success. Since about 11/16 I have been calling and have talked to multiple “customer support” and/or “tech support”. They promise to help and never follow through. Yesterday I spoke with a self-described tech support person (obviously I’m skeptical) and I was met with one of the rudest and most patronizing persons (his name was Nicholas) that I have encountered in quite some time. I do not feel safe with this company and I am questioning whether they are within the parameters of HIPPA. I say this because I’ve been passed through, passed off, and spit-out by so many people with this company, and I too believe that they are a scam. So much so that I will be submitting a complaint with applicable Federal and State officials. Stay far away from this company!