Josh S.
Sketchy representative
The representative was fairly easy to speak with at first, but he hid as much information from me as possible unless I specifically asked. Even when I asked certain questions, he would dodge them and try to get me to simply trust his confidence. He even straight-up lied to me and blamed my memory to cover it up. Then, he kept trying to get me to commit to the 24 month contract without telling me what my final monthly payment would be. He claimed he needed another representative's approval to give me a price, but then when I told him I wasn't giving any payment information, he "punched in his code and overrode the system" to find out for me. Even after we agreed on a final monthly payment with everything included, he added another $7.99 to my monthly bill when he read the terms of my contract. Never came up in the conversation before, and he insisted the price he told me was after all fees and taxes. I'm not disappointed with the service I have purchased. In fact, it's better than the contract I had before. I am just disappointed with the morality and honesty of this salesperson. For me, I knew this would happen and I was as prepared for it, but he could have easily ran my bill up $40-50 per month after gaining my card information if I wasn't. I have no doubt that he has taken advantage of other customers with his smoke and mirrors approach.