DirectvdealsReviews of directvdeals.com

I terminated service mid Aug '22. After 5 mos I still don't have my $100 refund! I get a diff story every time I call. It's infuriating. I'm close to giving up.

We got direct tv because it was part of an internet package with at&t. We don't really watch tv but it was only going to be a few dollars more so we thouht why not. The day we got our internet installed we were told by the guy doing it that we lived in a dead zone and that we wouldn't get enough internet to run even two phones. We gave it a try and he was right. With in less than 24hrs we called at&t to cancel our internet. No problems they have great customer service. When I called direct tv to cancel with them within the 24hours window they give you to do so I was shocked. I have never been treated so poorly by any customer service team. The guy did everything he could to get me to stay and wouldn't take no for an answer. I tried to be nice but after telling him about 25 times that we only got the channels because it was cheap with the package and that we didn't need it alone so I wanted to cancel, I was very upset. I finally had to tell him that I would like to talk to someone else that could actually help me with my problem and he screamed at me! I have never been treated so poorly and then when he finally canceled my service I had some questions about how to send the items back and he just hung up on me! A few days later I calmed down and decided to call direct tv again to have some questions answered about billing and the same thing! This other guy wouldn't stop trying to get me to sign back up with them and I told him very calmly that I just have a question regarding my bill so after I FINALLY got him to answer my question he just hung up on me! They hire a bunch of rude people who care about nothing but getting you signed up. I will let everyone I know that direct tv is the worst company you can go to to get channels and if your reading this review because your thinking about getting direct tv DONT! If you do anything other than give them your money they treat you like a piece of garbage.

I Wanted direct TV and internet the rep from direct TV told me DTV did not have internet in my zip code but VERIZON was a partner with DTV to service the internet the price would be 25$ monthly for the internet he transferred me to VERIZON on the phone and I was told the price was 55$ i feel as if i was lied to so the dtv rep could make a sale i am a dtv customer in my other home in FLORIDA i want dtv also in my home in chicopee MA

I had an horrible experience today. I called up an agent on 877 524 1814 she set up the services for me and offered me 73$ for bundling the internet phone and TV services. Later she connected me to customer service to check for additional discounts and gift cards. When they connected, he put me on hold for 20 mins and then hung up on me. Then i called up, when i was discussing this with an agent I mentioned that i feel like cancelling. She mentioned will go ahead and cancel so i asked her to connect me to manager. Manager was also rude he told me that he can offer the services for 89$. This is disgusting not providing the promised price. Hence i am cancelling the service. I will suggest all my friends and family not to go with ATT.

When I called regarding promotion i only wanted internet. I was offered a promotion that I acceped. That included bundling and able to watch up to 4 tvs. I explicitly asked her to confirm that and also was my final bill what she quoted. In addition the week before installation I looked on line and that promotion was over. I called to confirm that It included viewing on up to 4 tvs. After pulling up my account the answer was yes. Each time I was at work and speaker was on so colleagues can confirm as well. On day of installation upon arrival of tech. He said he had an order for ONE tv. He called in and after being transferred 3 times with him and myself speaking to folk OVER 20 minutes we were told that they could not honor that promotion. It was for 1 tv and offered a higher promtion. I couldn't believe tech did not have a direct line and was transferred around. He was very nice and patient. I declined. I could've accepted Comcasts' offer. I took off a days work for nothing.

After agreeing to bundle internet and tv I received a call 12 hours later to tell me that the bundle package I had agreed to was no longer available and would receive two separate bills.

I've been on the phone for an hour, I've been charged for a package deal and now I am having issues with getting internet set up! I don't understand

No one called or showed for our installation we took off work half a day for nothing! I called to find out where the tech is an they were suppose to call me back iin 30 minutes now its 7 hours past my installation an I still havent heard a work feom DIRECTTV!! UNACCEPTABLE!!