Direct HearingTake advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent
Vision & Hearing · Chicago, Illinois
Great
Vision & Hearing · Tinley Park, Illinois
Great
Vision & Hearing · Chicago, Illinois
Great
1,121 approved reviews, newest moderated first
JJ
On time, great price, helpful person doing testing. All good
Response from Direct HearingSep 23, 2025
Thank you for your feedback! We’re glad everything went smoothly, from the testing to the pricing and service. We appreciate your trust and look forward to serving you again.
D. S.
Buying hearing aids at less than half the price that my audiologist wanted to charge me seemed too good to be true, but I couldn't be more pleased. The hearing aids (Phonak Sphere) were identical to the ones my audiologist recommended, and arrived quickly after ordering. Service was actually better than with my audiologist as I didn't have to make an appointment two weeks out to speak to a professional, and was in all respects excellent.
Response from Direct HearingSep 23, 2025
Thank you for sharing your experience! We’re thrilled to hear that your Phonak Sphere hearing aids met your expectations and that our service made the process smooth and convenient. Your satisfaction is our top priority, and we truly appreciate your trust in us.
David F.
Hearing aids were delivered quicker than promised and the follow up and set up have been very professional. Improved hearing with Phonak hearing aids. Thank you, Dave
Response from Direct HearingSep 23, 2025
Thank you, Dave! We’re delighted to hear that your Phonak hearing aids were delivered promptly and that the follow-up and setup met your expectations. We’re glad to know your hearing has improved and truly appreciate your feedback.
Joseph
Very Professional service and they do as they promise.
Response from Direct HearingSep 23, 2025
Thank you for your feedback! We’re pleased to know you found our service professional and reliable. Your trust means a lot to us, and we look forward to serving you again.
James W.
All my questions were answered in a patient and knowledgeable manner.
Response from Direct HearingSep 23, 2025
Thank you for your feedback! We’re glad to hear all your questions were answered thoroughly and with care. Providing patient, knowledgeable support is always our goal.
john S.
Just got my ha’s and too early to review service so far, had delivery issues but not your fault, will update review at a later date
Response from Direct HearingSep 12, 2025
Thank you for sharing your feedback! We’re glad your order arrived and appreciate your understanding regarding the delivery issues. We look forward to hearing your updated thoughts once you’ve had more time with your HA’s. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out—we’re here to help!
JohnKoby57
I had concern going with an online Hearing Aid company. However, the price for the hearing aids I wanted was better than if I were to buy them at a hearing center in-town. Direct Hearing offered a comprehensive package which included a 4-year warranty, free shipping, premium charging case, Initial device programming, 45 risk free trial from date received, lifetime support including unlimited remote tuning and adjustments. Sounds great, right? The salesman was great and worked well with me. They also called me to set up my initial device programming which went very well. I am very happy with my new Phonak Audeo Sphere Infinio Ievel 90 hearing aids. However, I've texted Direct Hearing several times and have yet received a response. When I called them, I get an automated response. I'm very concerned that after the sale, the other parts of the comprehensive package fall to the wayside. If I have a problem in the future and can't get a response from Direct Hearing, what will I do? I'm very concerned!
Response from Direct HearingSep 12, 2025
Thank you for taking the time to share such detailed feedback. We’re thrilled to hear that you’re happy with your new Phonak Audeo Sphere Infinio Level 90 hearing aids and that your initial experience with our team was positive. We truly value your trust in choosing Direct Hearing. We also want to sincerely apologize for the difficulty you’ve had reaching us. Your concern is completely understandable, and we take it very seriously. To better serve our customers, we are in the process of upgrading our communication systems so that texts and calls are answered more quickly and reliably. Your peace of mind and ongoing support are just as important to us as the product itself, and we are committed to making sure you can always reach us when you need help. Thank you again for your feedback—it helps us improve. Please don’t hesitate to reach out as we finalize our upgrades; we’ll make sure you get the responsive service you deserve.
robert W.
Our son did the hearing aids and had a great relationship with Will to get what had to be done and was well pleased with the end results.
Response from Direct HearingSep 12, 2025
Thank you for sharing your experience! We’re so glad to hear your son had such a positive experience working with Will and that he’s pleased with the results. We’ll be sure to pass along your kind words to him—it will mean a lot. We truly appreciate your trust in us!