Direct HearingReviews of directhearing.com

Very slow at responding. Took 3 weeks to get them back to be after repairs.

I have been trying for several weeks to get customer service to help me with an exchange as the hearing aids I ordered do not work for me. No one responds.

For three months I’m without working Signia 7ix hrng aids. You sent them back last Thursday, and they worked perfectly; next day no ability to hear phone,listen to music, etc?????? Gotta correct this, get new aids, or get a refund.

I returned the hearing aids on June 24th, on July 10th I received this evaluation. I received the hearing aids on 7/23. Had I not kept my last hearing aids, I would have been nearly deaf for a full month. Some of your clients would not be so fortunate. My experience through my audiologist had been a 1 week turn around. My original contact, Luke, was very courteous and helpful. This is not a reflection on him.

I'm waiting for a warranty replacement item. The order was approved June 11 but as of June 15 the shipper has not received the item. It is disappointing that after being charged $15 for shipping it is taking so long.

no service for set up after you get them

The app that would allow my hearing professional to connect to my phone doesn't work

When I ordered them I specifically requested the largest domes available for one side due to previous ear surgeries that left my Dad with a large ear canal. I was told that was no problem and they'd arrive with the hearing aids. Well, they did not. I immediately called, waited on hold for service, told them the problem and asked them to ship large domes, especially the power dome, as fast as possible. No problem they said, even sent it two day shipping. Guess what, no power domes in the box. Called again, waited on hold, left a message, called again hours later. Told them the problem. They said, oh, those are our of stock. I said why didn't someone tell me that 2 weeks ago? It was suggested I go buy my own on eBay or Amazon, so that is what I did. So much for a "lifetime supply" of domes. Had to spend $20 right away on some Chinese knock offs on Amazon to get the right fit. Also asked what length wire they send new Vivia 9s with and was told they don't know, it depends on what they have on hand at the time. Had to ask my 80 year old Dad to pull off the dome and get his magnifying glass out to see what size he had. Once I knew he had the shortest size I requested the longest size as his were pretty tight. Once again, out of stock on the long ones. Mid length was sent and they'd send the long ones once back in stock. Was told today the long wires are being shipped and will have them in a week. I'm hoping that after almost 4 weeks of having them my Dad will finally get the right fit so he can actually evaluate if he wants to keep them or not. The 45 day trial period goes by fast when they are conveniently out of stock on everything you need to make the determination.