Direct HearingTake advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent
Vision & Hearing · Chicago, Illinois
Great
Vision & Hearing · Tinley Park, Illinois
Great
Vision & Hearing · Chicago, Illinois
Great
1,121 approved reviews, newest moderated first
Raymond Z.
Hearing aids went out in six months. They really shouldn't. but the technician fixed it
Response from Direct HearingOct 28, 2025
We’re sorry to hear that your hearing aids had an issue after six months, but we’re glad our technician was able to fix it promptly. Your satisfaction is important to us, and we appreciate your feedback. — The DirectHearing Team
Larry D W.
fact that they followed up and set up my hearing aids on the computer was great.
Response from Direct HearingOct 28, 2025
Thank you for your feedback! We’re glad our team could follow up and help set up your hearing aids on your computer. We appreciate your kind words and are always here to assist with your hearing needs! — The DirectHearing Team
Jorge B.
Very good customer service during the sales process. But after the sale was completed I have not been able to get a response back (from Phil) regarding device questions.
Response from Direct HearingOct 28, 2025
We’re glad to hear you had a positive experience during the sales process, but we’re very sorry for the lack of follow-up regarding your device questions. This is not the experience we want for our customers. Please reach out to our team directly so we can address your concerns and provide the assistance you need. — The DirectHearing Team
Bob W.
Great pricing, very good customer service- would highly recommend.
Response from Direct HearingOct 28, 2025
Thank you for your kind words! We’re glad to hear you’re happy with our pricing and customer service. We truly appreciate your recommendation and look forward to assisting you in the future! — The DirectHearing Team
jonathan W K.
I had the experience of going to a concierge Hearing Aid Person prior to finding you, and quite honestly there was no comparison between the two experiences. Total excellence all around
Response from Direct HearingOct 28, 2025
Thank you for sharing your experience! We’re thrilled to hear that your experience with DirectHearing exceeded your expectations. Your kind words mean a lot, and we’re always here to provide excellent service for your hearing needs! — The DirectHearing Team
Charles W.
It really was a great experience! From the ordering to the fitting and all through the programming. I would definitely use Direct Hearing again!
Response from Direct HearingSep 23, 2025
Thank you for sharing your experience! We’re thrilled to hear that every step—from ordering to fitting and programming—went smoothly. We truly appreciate your trust and look forward to serving you again in the future.
Dennis L.
I'm hearing great again. I love these new hearing aids. The best I ever had. Great service also.
Response from Direct HearingSep 23, 2025
Thank you for your wonderful feedback! We’re delighted to hear that your new hearing aids are helping you hear better and that you had a great experience with our service. Your satisfaction means a lot to us!
David Z.
I have the hearing aids, and I went through the test. The receivers are too short so I cannot wear them yet. The wrong receivers were ordered so it will be a while before I can wear them, but I will need to return the programmer without having had the chance to wear them.
Response from Direct HearingSep 23, 2025
We sincerely apologize for the inconvenience and frustration you’ve experienced with your hearing aids. This is not the experience we want for our customers. We will work to ensure the correct receivers are provided so you can enjoy your hearing aids as intended, and we’ll assist you with returning the programmer if needed. Your satisfaction is very important to us.