Direct HearingReviews of directhearing.com

Response from Direct HearingSep 12, 2025

We sincerely apologize for the delay and understand how frustrating it must be to be without one of your hearing aids for so long. Supply shortages are unfortunately sometimes beyond our control, but we recognize that timely communication is crucial, and we regret that we did not meet your expectations. Your feedback is important, and we are actively working to improve our inventory and communication processes. Please reach out to our customer support team so we can provide an updated timeline and assist you as quickly as possible.

Response from Direct HearingSep 12, 2025

Thank you for sharing your wonderful experience! We’re thrilled to hear that your new Signia Charge & Go hearing aids are working so well, especially in challenging environments like a live music setting. It’s fantastic that the online hearing test and Signia App programming made the process easy and convenient for you. We’re honored to be your choice for a second set, and we truly appreciate your trust and feedback!

Response from Direct HearingSep 12, 2025

Thank you for your kind words! We’re thrilled to hear you had a positive experience and enjoyed working with our team. We truly appreciate your feedback!

Response from Direct HearingSep 12, 2025

We’re very sorry to hear that your hearing aids weren’t fixed to your satisfaction. We want to make this right—please reach out to our customer support team so we can review your case and work with you to get your devices functioning properly. Your satisfaction is very important to us.

Response from Direct HearingSep 12, 2025

We’re sorry to hear you experienced difficulty hearing in those situations. We’d like to help troubleshoot and ensure your hearing aids are performing optimally. Please reach out to our support team so we can work with you on adjustments or programming to improve your experience in different environments.

Response from Direct HearingSep 12, 2025

Thank you for your kind words! We’re so glad you had a positive experience and enjoyed our friendly service. We truly appreciate your feedback!

Response from Direct HearingSep 12, 2025

Thank you for taking the time to share such detailed feedback. We’re thrilled to hear that our Techs, especially Will, have provided excellent support and care. We also appreciate your observations regarding consistency in Tech assignments and communication—this is valuable insight that helps us improve our processes. We always encourage customers to reach out to senior leadership when needed, and we’re glad to know you felt well taken care of. Your feedback helps us continue to deliver the best possible service!

Response from Direct HearingSep 12, 2025

We’re very sorry to hear about the issues you’ve experienced with your Sound Assist devices. We take product quality seriously and want to ensure our customers are satisfied. Please reach out to our support team so we can review your situation and discuss possible solutions or warranty options. Your feedback is important to us, and we want to make this right.