Direct HearingReviews of directhearing.com

Delay in addressing the real problem and time to repair the hearing aids took longer than was estimated by Direct Hearing. All in all the repair seemed to fix the problem. Thanks!

Good price on top of the line aids. Support is generally available remotely through the device app, which is very convenient. Problem is I never talk to the same person twice. Talked to 4 different audiologists, got 4 very different answers about tinnitus support. Took many weeks to get it done and still not sure I understand what's possible or how it works.

The response time and courtesy of the customer service person was five=star. Whomever packed and shipped the item I had requested gets 0-stars. The invoice that came with the product was correct but the receiver listed on the invoice was not, repeat not, the receiver in the box; ergo, I needed to reorder ... all I can say is "ATTENTION TO DETAIL WILL EARN YOU 5-STARS ANYTHING LESS IS HUMBUG!!!

You sent a replacement for the defective part, but sent the wrong ear piece

Never hear from them

The purchase and receipt for fine. The "fitting" left a LOT to be desired. I have never worn hearing aids before. I would have liked to go through the entire process of putting them on, working with the app, adjusting the volume, etc. I still don't know how to work with them. My call was 16 min total. I don't understand how to use my aids when in a group, on Zoom, in a restaurant...to me the sound sounds different everywhere...sometimes too loud, sometimes too much interference, etc.

Liked the price. But the quality is not as good as the edge 24. Can't hear well enough around a normal table sitting environment.

The company itself is wonderful I would give it five stars. The widex hearing aid on the other hand could be better. They give you Bluetooth capability but yet the music you listen to is not up to par. And trying to answer the phone while I'm Bluetooth is very difficult when you're out in public. I wish they could take the good things from both the Ric and the moment and put them together and just have one really good hearing aid and charger setup. I have had the old version of widex before and honestly I feel like it was better than the newer versions. The wind noise is terrible in the newer versions and you also hear a background noise on and off.