Thomas R.
Avoid them
Avoid them! They use every means possible to avoid refunding your money if you decide to return the hearing aids. Returned hearing aids within the 60 day limit for refund & they received them (documented). They instead sent them back which we will refuse. Like with many other customers’ experience, they won’t give us our money back. Typical of their ways, in their response to our review, they claim we did not return them in the 60 day trial period which is an explicit falsehood as we have documentation of their receipt of the return well within the 60 day time period (Received in July, returned in August!)
Response from Direct HearingSep 12, 2025
We’re very sorry to hear about your frustration and understand how concerning this must feel. We do want to clarify that our return policy requires hearing aids to be received back within 60 days of delivery in order to qualify for a refund. In this case, the package was delayed in being sent back, which is why we were unable to process the refund.