Direct HearingReviews of directhearing.com

Response from Direct HearingDec 3, 2021

Hello Bruno, We were told by the manufacturer of your hearing aids, whom we filed the repair claim with under your warranty for you, that unfortunately due to the recent chip shortage/cargo crisis in the country their turn-around time has been substantially slowed down for repairs. We do apologize for how long it takes to complete, but that process is out of our control. The frustration is absolutely understandable, and if we could do anything to speed up the process for you we absolutely would. Feel free to reach out to us directly at 888-532-0786 when you have a moment so we can discuss the name of the staff member who was rude to you and address it accordingly.

Response from Direct HearingDec 3, 2021

Hello David, Our system is showing your replacement hearing aid was delivered to you today. We were told by the manufacturer of your hearing aids, whom we filed the loss and damage claim with under your warranty for you, that unfortunately due to the recent chip shortage/cargo crisis in the country their turn-around time has been substantially slowed down. We do apologize for how long it took to complete, but that process was out of our control. Also in reference to the wax filters, those items had to be ordered from said manufacturer as well. The frustration is absolutely understandable, and if we could've done anything to speed up the process for you we absolutely would have. We will do everything we can to make sure you are not without your hearing aids during the holiday season. Please get in touch with us when you have a spare moment on how we can help make that happen for you at 888-532-0786.

Response from Direct HearingNov 30, 2021

Hello, This is Laurence at Direct Hearing. I am sorry that you felt you had an experience with us that made it necessary to leave us a one star review. There is no information as to why you feel this way or what the circumstances were. We are customer service focused and pride ourselves on having exemplary service. Please consider reaching out to us so that we can have an opportunity to resolve whatever concerns you have and make things right. We were able to identify your account by your email and found the following activity. "Patient has elected to purchase local and has canceled his order-Not yet shipped, Full amount refunded within return period". It appears that you changed your mind about the order because you chose to purchase local and were refunded for the full amount. Please let us know if you encountered anything negative during this process so that we can investigate the matter further. Thank you, Laurence Mathers Direct Hearing

Response from Direct HearingDec 3, 2021

Thank you Jerry!