Direct HearingReviews of directhearing.com

Please read the amendment following this review. When I spoke to a representative of Direct hearing regarding the purchase of hearing aids he was very friendly and explained the process in some detail. He also said there would be a sale starting and would contact with sale prices. Also very nice and helpful. I received an email with the new pricing for a "holiday sale". I subsequently sent all info with hearing tests and analysis as well as indicating my desire to purchase the hearing aids. This was between christmas and New years eve. I heard nothing back. After one week i reached out to verify and was told no email was received. I re-sent the email and this time it went through with no problem, however the "sale" was over. and I was charged full price after the hearing aids were sent. Since then I have had no follow up contact from direct hearing about setting up and adjusting the hearing aids, or anything else. There was no documentation sent other than "QR" codes to find the documentation my self. complete silence since the purchase.The price is still good but the sales practices are misleading and follow up is non existent. Amendment as of 01/22/22 I have subsequently been contacted by the original representative of the company I spoke to and found out the circumstances regarding my correspondence and order of my hearing aids. Without going into detail, all of my concerns and questions have been satisfactorily addressed. Once I was able to re-establish a dialog we were able to fine tune my devices and all of my questions were answered. The rep/specialist was able to guide me through familiarizing myself with the operation and options the aids offer. As a result I would highly recommend Direct hearing. The gentleman I worked with was genuinely concerned about making sure I was comfortable with the performance and operation of my hearing aids.

Excellent customer service from staff. Tutorials are very easy to interpret when setting up hearing aids and adjusting hearing programs . Would highly recommend .

This is the first time I have not gone to an Audiologist for my hearing needs for the past 20 years. I was initially reluctant about working through the internet but after Eric Huff at Direct Hearing thoroughly explained their services and the options and it wasn't difficult at all and I will continue working with Direct Hearing. After seeing how easy it is and the outstanding service I received my wife said she wishes she had not gone to the audiologist due primarily to the excellent quality of product and service I have received from Direct.

I was very happy overall with my interaction with your representative. He was not aggressive and was very helpful in leading me through my purchase.

I have used hearing aids for six years. I needed a new pair and my audiologist informed me my new pair would cost nine thousand dollars. Since I could not afford that. I looked on the internet for different options. I found four places. After comparing all of their offers, I decided that Direct Hearing was the best option for me. Best decision ever. Direct Hearing employees, are phenomenal and my hearing aides cost less that half.

Thanks for all the help I am pleased with the hearing aids They are working fine. I can finally hear what a person is saying to me this is the first set of hearing aids that I am truly happy with. Recommend to anybody that is hard of hearing thanks Erik

I have been working with Eric Huff for 4 months during the sales period as well as service. He has been fully responsive and very knowledgeable. He found the best hearing aid for me which I confirmed with my own online research and was very direct about the strengths and weaknesses of each hearing aid and the associated apps. I was able to get the hearing aids for less than half the price they would have cost through my local audiologist. When it came to tuning the hearing aids to my specific needs, Eric has provided the utmost care in ensuring that the Phonak hearing aids provide the best hearing experience possible. Over the past 2 months, Eric has assisted me 4 times. Each time, my hearing experience has improved and I am able to understand the sounds and words better. I am strongly recommending that anyone with hearing loss who is willing to work remotely with a hearing aid company strongly consider Direct Hearing and ask for Eric Huff if possible. All you need is an audiogram and the rest will be taken care of promptly and with equal or better expertise than you might get from an audiologist. Lastly, although I only suffer from mild to moderate hearing loss in the mid to upper frequencies, I decided to get hearing aids now so that I would not have more difficulties if I waited until later.

Good morning, my name is Jay Wright and this correspondence is being generated to your office as a cursory notice of appreciation due to the performance of two of your employees. In the past three (3) weeks my wife and I purchased two (2) sets of hearing aids from your organization and I feel that special recognition is due to particular members of your staff by the names of Trey Peach and Eric Huff. As a retired New York State agency employee in management for over thirty (30) years, I know well and appreciate the assets that are in our charge and am pleased to remind you that Trey Peach and Eric Huff are just such an asset. Their representation of your organization goes far beyond that of a state of professionalism and extends well into the social extension of customer care. Not only are they to be commended for their system knowledge but their application of policy and procedure, demeanor, assertiveness, follow through and personal attentiveness to your customer base is surpassed by few, if any, professionals that I have encountered in my own career. This not only speaks accolades for your organization as a whole but also for the managerial team that nurtured and promoted their careers. You should be proud to be able to maintain them in your employ as their loyalty exhibits the standards by which you operate. Be proud that they are on your payroll, for all managers in business recognize that our staff can make or break our own careers and success needs to be treasured and rewarded. My hat is off to you and your organization for their development and I am grateful to have Trey Peach and Eric Huff on my team. Respectfully; Jay Russell Wright