Direct HearingReviews of directhearing.com

Everything was fine and I received the new hearing aids and they did work better than my old ones. BUT for their final adjustment one needs to have a Windows computer and that you cannot do the adjustment with a Macintosh. I most of my friends and neighbors have Macs. To avoid the $350 charge I sent you back the adjustment kit. So the new HAs without this adjustment are not performing as well as them could. As an example when listening to classical music have an echo or some feedback. I have received a call from a "Direct Hearing" representative offering to fine tune the HAs if send them to their office in Florida. I may take them up on this offer. Still relying on only in Windows computers and not addressing the Macintosh computers is a disadvantage. Vasilis Riginos

Service was done in a timely manner and all my question where answered

Helpful and prompt

I'd hesitated contacting Direct Hearing as the purchase was 2 years previous. It's apparent this company understands meeting its customers needs. This is what makes them successful. My hearing aid insurance becomes available again in 1 year. Direct Hearing will be the go to company. Two important things that made the request for help experience great: 1. The quick response to my query for a hearing aid adjustment. The follow-up to arrange a hearing aid adjustment the next day. 2. The courtesy and professionalism, in this case Will, that made the encounter quick and led to a successful update of the frequency settings.

So far so good. Will re-rate after follow up appt.

Geza Verik was extremely helpful. Great customer service.

Fantastic company to deal with. Cost of hearing aids were $1,500 less than retail store. Customer service is second to none. The hearing technician, Geza, was very thorough and informative. I highly recommend them.

I am very happy with my new hearing aids. Your service has made all the difference.