Direct HearingReviews of directhearing.com

My experience with Direct Hearing has been nothing short of EXCELLENT, from the Sales side dealing with Mike to the service side dealing with Ryan. Ryan has been so helpful and his technical expertise is tops. I look forward in my ongoing relationship with Direct Hearing now and in the future. Thank you Ryan for all your advise and help.

I purchased and completed a 45 day trial with Phonak Lumity 70 Life hearing aids from another company (I'll call them "Company B") that required driving to their location to adjust the hearing aids. They also required a $500 restocking fee and charged a few thousand dollars more then Direct Hearing for the same hearing aids. The commute for adjustments with "Company B" was not convenient. Nor was the adjusting process. Every other week I was driving to one of the "Company B's" satellite offices for adjustments. I returned the hearing aids to that provider after the 45 day trial and purchased the Phonak Lumity 90 Life hearing aids from Direct Hearing. Direct Hearing offered significantly cheaper pricing for the same hearing aids and they are available virtually for adjustments. In fact, I was able to purchase the Phonak Lumity 90 Life hearing aids, which has more features than the Phonak Lumity 70 Life, and was significantly less costly than the Phonak Lumity 70 Life "Company B" sold me. It was a few thousand dollars cheaper. Direct Hearing also offered a 60 day trial. No restocking fee. When I first came across Direct Hearing, I was hesitant/skeptical because Direct Hearing was offering the same brand of hearing aid as "Company B", as well as the next level up model that has additonal functionality than the hearing aids I previously trialed with "Company B", and was offering them at a significantly less cost. Again Direct Hearing also provided a 60 day trial with no restocking fee. Something I found no competitor of Direct Hearing offering. Direct Hearing was the least costly and has the best offers. Not only was the cost and offer significantly better than competitors, so was the overall experience! From purchasing the hearing aids from Direct Hearing, I was happy with the price being the lowest of all companies I researched, but even more blown away by the ease of the adjusting and programming process of the hearing aids via remote connection through the Phonak app. This is done with one of their three adjusters. When I purchased the hearing aids, I feared this remote adjusting process might turn out to be cumbersome and quite stressful. However, it was remarkably easy, efficient, and I wouldn't do it any other way. The time and gas money I had to spend to commute to "Company B's" office for adjustments is no longer a cost for me and the time consumed for adjusting was much less. I also, only needed one adjustment for the same treatment that took 6 adjustments with "Company B". For anyone who has concerns with this remote connection processes for adjusting and fine tuning the hearing aids, there's no need to have concerns. I worked with Will. He is very knowledgeable regarding the functionalities of the hearing aids, adjusting them as needed and answering any queries I had. He clearing explains all aspects. Simply put, he is a pleasure to work with. Please note, I don't usually write reviews. However, with this level of experience I've had with Will and Direct Hearing, they are too exceptional not to leave a review. Comparing them to other hearing aid provider companies that I've purchased hearing aids from in the past, Direct Hearing is leagues ahead of them as far as customer service, product pricing/offering, ease of use, friendliness and overall experience. I couldn't be happier! Thanks!!

Absolutely great experience with Direct Hearing. From the initial conversation to ordering and having my first appointment with them. Everyone was very helpful and it was no different than being in an office minus the office prices! Will assisted with the first setup and fitting. Went great and the hearing aids seem to be doing their job! I recommend everyone give them a chance, you won’t regret it.

The hearing aids were shipped quickly. Bobbi was easy to contact and kept me informed on how to use the hearing aids. Bobbi also set up a phone call with a representative, Ryan, to complete the setup process. Ryan was very courteous and helpful.

Three different folks at Direct Hearing impress me. Each was gracious & competent. Trey, the rep who took my initial call was informative & followed up with helpful texts as I got my funding in place. The woman who confirmed my hearing test was friendly & helpful in noting my questions. Ryan was exceptional as he had a video call with me to test/program the devices. Thank you Direct Hearing!

Good results adjusting the frequency profiles for my new Widex Moment 440 hearing aids. Big improvement !!

All concerns and issues were addressed with followup scheduled. Everyone was helpful.

You folks exceeded my expectations. I received (and with enthusiastic gratitude from visiting family) was able to use my new hearing aids yesterday…several days earlier than I anticipated, even with expedited delivery.