DIFFReviews of diffeyewear.com

DIFF has HORRIBLE customer service. I have contacted them 4 times in three different ways requesting an exchange. I received an email back requesting which item I want sent back, $9.95 shipping and a $6 return fee. Once completed I have heard NOTHING! My order is now outside the return window and I am stuck with cheesy sunglasses I will not wear.

I ordered sunglasses two weeks ago and haven’t received any shipping updates or status updates after I paid for expedited shipping and was lead to believe my order would be processed and shipped within 2-4 days. I looked at my status online and it still just says “ordered”. No updates, hasn’t even been processed. I then asked for a refund several times in emails and through the website and never heard anything back. At all. I filed a complaint with the BBB. I’m concerned I won’t get a refund or my glasses at this point. No response or contact whatsoever from a concerned customer is not what I’d call good customer service, or even customer service at all. Before I requested the refund I even reached out for an update first. After no response, I just decided I didn’t trust the company and wanted a refund (Total order was around $150). I had high expectations for this company and I’m extremely let down.

Second time buying from this company, first time was two years ago. Only thing I was disappointed about was they didn't offer the bogo for prescription glasses this time, when last time they did (this was 2 years ago though, guess they're picking up in popularity). Other than that they are great! Waiting on the order does take a bit, but thats understandable due to the rising volume of orders they have been receiving (covid boosted online sales for MANY companies). Don't understand the negative reviews, sounds like a bunch of people without patience, and who can't wrap their head around the fact that the last year we ALL had to live through a worldwide pandemic...this company is great, their glasses are amazing, dont listen to the bad reviews.

I ordered glasses in April and have still not received them. Cannot get anybody to return my emails. Feels very scammy to me.

First time buying from Difff.. Took 12 days to receive the classes after I paid for shipping, paid full price for the pair I bought and then when I received and didn’t like them they wouldn’t let me return, said they were “not returnable” even though they were a full price item and on top good luck getting hold of anyone!! total disappointing experience and I do not recommend you buying glasses from this company!!

This isn’t exactly a negative post but how ever I have been trying to get in contact with customer for over 30 days to do a return but now they inform it’s to late how can I possibly get an actual phone number to talk to an actual person

I don't understand the negative reviews as I had nothing but a positive experience with this company. I purchased two pair of glasses but neither of them worked for me. Even t hough they were not returnable as they were on sale, Auxie, the customer service representative was immediately responsive and permitted me to return them. I could not ask for more!

Horrible customer service!! I have been a loyal customer for years and purchased many pairs of glasses through them in the past. This time the ones I wanted were out of stock. I signed up to receive text notifications and I have never gotten one. After missing a restock a few times I reached back out via email because I was very frustrated. no response. I wrote a review on their website. they never posted it. then I dm'ed them and commented on their Instagram. You guessed it, they deleted my comment. so I commented again. After this I received an email and a dm finally. They tried to tell me that they did in fact respond but when I asked them to forward that email to me they were unable to provide it. When they finally did get back to me the email they sent did not address my issue at all. its almost as if they didn't read anything I wrote. I've been asking for someone to help me get a text notification that is it. it's not rocket science. this really wasn't a big deal but the way the customer service team has handled it makes me never want to spend money here again. My issue is still unresolved and they have left me without a response. This is not how you run a business and I feel gross even knowing that I've spent money here. Especially now that I know that they filter through and get rid of comments and reviews of the brand that are not in their favor.