DIFFReviews of diffeyewear.com

I spoke with Kayla and she helped me out, she was so sweet, understanding and got the job done. It’s very rare these days for people to go above and beyond for others but she did. 10/10 highly recommend, I honestly don’t think I’ve had better customer care. Due to this I will let others know.

So, I’ve always ordered designer sunglasses and often been disappointed with the quality. I took a chance and ordered Diff Eyewear sunglasses and was instantly impressed at the stellar quality of the frames and lenses! I chose (2) pair of Dean frames and paid far less than half of any designer pair. I seriously LOVE these things! I am officially a Diff customer for life! Plus, it’s awesome to support a company that helps provide glasses to people in need with every purchase!

I bought 5 pairs of Carson sunglasses during the "Buy 2, get 3 Free" promotion (for me and my daughters). Every. Single. One. is lopsided with uneven arms. Since it was the BOGO sale - nothing can be returned and I have to try to straighten out 5 pairs of uneven sunglasses. I wrote this same review on their website. They didn't print it. Shocking, huh?? These sunglasses are way too expensive to arrive uneven. Ridiculous. Stay away.

I spent $200 on their Star Wars collaboration and they sent me something I didn’t even order not even close and I haven’t gotten the sunglasses I actually ordered. To top it off there’s no customer service number to rectify their mistake, just an email service that is highly ineffective and a chat box that can’t do crap but direct you to their email. I’m never ordering from these people again I feel scammed.

Ordered one style, was shipped another in a box that had the style I wanted listed on the side. This was a Xmas present, so very disappointing. Trying to return, but there is no phone number listed anywhere on the site and when you try to "start a return" it send you to a chat bot. I have left two messages through that bot - nothing. The first time, it said they would have someone available at 12:00 noon. I just tried again and it said someone will be available at 9:30 PM. Just trying to make a return. I see that DIFF responds to some of these bad reviews with "contact us" if you need further assistance but they leave no customer service number. Beware.

I have purchased one pair of Diff sunglasses, from the Demi Lovato collaboration, and they fell apart shortly there after. I decided I wanted to give Diff another try when I saw the starwars collaboration and received both a text push as well as an email letting me know that the Leiah's were a part of bogo.... I don't want to pay full price considering my first pair fell apart. I add the Leiah pair to my cart, add another pair, and notice that I'm being charged for both. I tried chatting with the bot to no avail, said that it was a mistake, Diff didn't mean to tell customers that the starwars collection was included in bogo. Well it wasn't my mistake, it was Diff's, so you'd think they'd honor the bogo since it was their error, right? WRONG!!!! I sent at least 2 emails, maybe 3, and realized that the bot was dropping my chat, probably because my prior interaction was a complaint. It's impossible to find a phone number for them and I did not receive a single reply to any of my emails. If I can't even get a response to this, imagine what would happen if I had an issue! Definitely NOT a safe company to purchase from. Very disappointed in how they treat their customers. I'm trying to give you money after I already had a bad experience and you can't so much as respond to my emails?! Says a lot about Diff..and none of it is good. I received another text today informing me that the Leigha's I like are in stock and part of the bogo: DIFF: Hi R, the product you've been eyeing PRINCESS LEIA™ 2.0 - GENERAL GOLD + BROWN GRADIENT is back in stock & on BOGO FREE! Click here to check it out > This is a lie because I added them and another pair and low and behold, I'd be charged for both...I think maybe they do this to trick people into buying 2 pairs that they then cannot return. Shame on you, Diff!

I had a horrible experience. It has been over 20 days and still no shipment. I sent multiple emails to their support number and never heard back. I talked directly on their live chat and received zero help, as they said they cannot do anything to see where my order is or when it will be received. I will not be ordering again.

Horrible service never received my order was told they were in labs or lost several times finally I got frustrated and had to ask for a refund which I had to beg for that even.