DIFFReviews of diffeyewear.com

I have been purchasing from DIFF a while for the first time one of the screws came off a pair I purchased this year. I sent in a support email not really knowing if anyone would read it and right away I received a personal response with steps on get my glasses replaced at no cost. I am shocked that this kind of customer service still exists in the retail world and and I am so happy that I can get my glasses replaced! Thank you Diff for going above and beyond and making my experience pretty seamless. I’ll continue to purchase my glasses from here on out!

ordered 4 pairs of sunglasses a month ago. Diff originally sent 3 of the WRONG pairs. I sent the j correct pairs back and have been back and forth through email only (there is no phone number to call) to get my correct pairs mailed to me. It’s literally been a month of them telling me they are being shipped in 2-3 business days and I STILL do not have a tracking number nor have they been shipped. I love these sunglasses and rave about them to my friends as well. Who have also purchased, but I will never purchase another pair from here again. I’m STILL waiting on my correct three pairs of sunglasses a month later and still have NO clue when they will actually be shipped to me.

By far the best customer service I have received in a LONG time. Thank you DIFF for the quick response via email when I had a question. Ya'll always go above and beyond. Cant wait to receive my order!!!

Do not order from Diff. You will be waiting forever on your order. Communications from them are poor. I ordered sunglasses for a beach trip two weeks prior and I am still waiting for them two weeks after my trip. There are so many other brands out there to choose from.

Ordered a pair of glasses, said they will arrive in 4-7 business days. Been over 2 weeks and still have not shipped. Asked to cancel my order because they have yet to ship. Was told they are now in the shipping queue and are not able to cancel order. That was two days ago, still have not shipped. After reading reviews it sounds like this is normal operating procedures at Diff. Tell customers that they are delayed due to changing shipper or warehouse. Ask to cancel your order and they will tell you they are in the process of shipping and still nothing. Way too many options out there for better quality product with actual customer service. Pass on Diff!

18th of August I’ve placed the order, waited almost there weeks for the packed to leave the warehouse (I was informed that they are changing shipping provider and due to that there are some delays). Than it turned out that my package was lost/stukkend somewhere and I was told my order has to be reprocessed again. I was promised that it will be handled and shipped with priority (Max 2-3 days). Today is day no 3 and the package still didn’t leave the warehouse! After contacting customer service I was told it’ll be shipped soon…

I have been waiting over a MONTH for my glasses. I ordered blue light ones, because my old ones broke that I used every day. I received shipping notifications, and they were lost in transit. I contacted them, they told me I had to wait 10 days, I waited, contacted again. Then I got an order confirmation that day for a new pair, it has been over two weeks and it's still in confirmation. I sent them an email asking when they'd be shipped and they told me they were switching to a new warehouse, which they could have made that known when they had to put in a replacement order, because I was already annoyed. I've emailed asking for a refund because this is ridiculous. I am not a happy camper. I'll just stick with Quay or Blenders from now on. Edit: I received an email reply saying that they wont be able to refund me because my order has shipped, how convenient on the timing, right? So, I'm sure they'll come here and say that the issue was resolved to try to save face. To me, it is not resolved on my end, I'd rather have my refund at this point. I won't be buying from them again.

I purchased from this company order #1578139 Aug 2022 and haven’t received my order yet! Every time I reach out to the company it’s an excuse from Hailey that they’ve changed shipping companies or it just made it to the warehouse or blah blah blah! It’s a scam, Don’t by from them!