Shop DIFFs fashionable hand crafted designer sunglasses with a buy one give one charity mission. DIFF Eyewear donates one pair of glasses for every pair sold.
DIFF (diffeyewear.com) has 487 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Sandy P.
NO customer service. Won't answer calls, won't help with shipping delays. Told me to wait another 14 days after it was late and then they would "look at options to help me". In the chat when I complained that I wasn't able to reach anyone and asked for refund they closed the chat and said they would email me when an investigation was complete and would no longer communicate with me. DO NOT purchase from this company. They are a scam!
Rita C.
Amazing, effective and fast service!
Haley H.
I have bought DIFF sunglasses for years. I had never had to use a warranty until now. And the process with John was simply simple. I am pleased with the customer service. Thank you again. :)
Kelly
Well about diff, I don’t have many things to say other than the fact I was sent the wrong product and the other lens I ordered (2 in1 box) had defective components. Waiting 1 month for my order and spending $325 on eyewear I was understandably upset. But I got in contact with customer service, Hailey D specifically was very helpful at getting my order fixed. I was very upset but with her patience, great bedside manner and understanding, I felt much better. Thanks to her customer support, she also got my order fixed STAT and had another delivery expedited for me. Thank you so much
Sonia Guerrero N.
Definitely won’t do business with this company again! As I understand all companies have policies in place for a good reason! I purchased over $300.00 in sunglasses and one pair I never got around to wearing and when I went to get them out, the stretch on the temples are way too wide to wear. The response I received is they don’t warranty with daily wear or putting on your head! I’m being totally honest when I state I never wore them, as the assumption was that I did really infuriates me! If I was being dishonest… I would’ve just dropped the subject and said screw it and threw them out as they are entirely too wide to wear! Lesson learned! I will not buy from Diff Eyewear for any reason ever!!!!!! Very disappointing
Jaclyn B.
I love my DIFF sunglasses. Not only are the sunglasses great, the customer service is top notch! I recently had a problem with an order and the customer service team responded right away and went above and beyond to fix the issue. 5 stars!
Desiree H.
I recently needed support for a purchase and they replied quickly and resolved my issue immediately. Great customer service overall
Jacqueline
I was super excited to receive my 2 pairs of sunglasses. One pair is perfect, the other had a lense issue. The company responded and is sending me a new pair. Thank you!
