Erica C.
GET A NEW SHIPPING CARRIER OR I WILL NEVER BUY FROM HERE AGAIN!
Fedex is bad business and if Dick's chooses to use them as a shipping supplier, fine! But I won't spend another dollar at your store! The Fedex driver delivered a $160 pair of sneakers to the wrong house!! Delivery confirmation said, "delivered at side door!" I dont even own a side door! Dick's told me, "You should of purchased insurance!" What??? What company sends out an $160 item and does not require a signature or have insurance?! Then the representative said, "buy another pair of sneakers and we'll refund you". Really? Spend another $160 at your store and MAYBE Fedex delivers it to the right house?? So now we talking about $320 of my hard earned cash and fingers crossed it comes?! I did everything right! Shipping address was correct! I was home that day!! Asked neighbors! No body knows where the shoes are but I have to pay AGAIN? In reality the one who pays is my kid!!! The sneakers were a present to my 16 year old son!! All the kid wanted was some nice sneakers to play in his basketball tournaments! He earned it! Such a good kid with good grades! But I got Fedex over here blaming it on Dick's, then Dick's goes and blames it on me and Fedex?! No! Never again! Both companies giving me the run around! Like I'm lying! I'm not even that kind of person! I believe in Karma! So if Dick's wants to run their business into the ground right along with FedEx, go ahead! Because y'all are digging your own graves! Fool me once, shame on you! There will be no fool me twice! Smh!! I was born at night but I wasn't born last night! I own my own online small business and I would NEVER, EVER treat not one customer like this!! 😡



