DICK'S Sporting GoodsReviews of dickssportinggoods.com

I purchased an item online through D#ck's website. It was 71.00 total. I was charged when the order was placed and charged again when it shipped. A week ago. The item has been delivered. To top it off, they sent the wrong item. I still have TWO charges on my account. Not are currently "pending". I called my bank (BOA) and spoke with them, they told me to contact Di#k's, which I did. I used their online chat support. I asked for the hold to be removed. All the person kept saying was ok, you want to place a hold on the transaction? I went round and round with her because she was clearly having issues with her brain and eventually told her thank you, you were absolutely no help. I'll be calling and peaking with a person next to try and resolve this. The fact they hold twice the amount of money as what you purchased for "up to 5 business days" is utter bull s@#t....what are you doing with my money....not to mention, you can't even send the correct item?!

I had 2 orders from Di*k's and one of them was so frustrating. I applied a coupon and it failed to be applied (I read all their rules and restrictions and it's later confirmed by them that they had some technical issues with that coupon); then one of the items in that order got cancelled after I paid (it was "limited stock", and not "out of stock") and my payment for that order screwed up. I had to spend so much time fixing that order.

I agree. Don't order from D*ck's unless you want to experience the worst shopping mishaps you have in your entire life. This fly-by-night company sent me a pair of USED shoes! Their excuse? The shoes were on clearance! Since when does clearance=used? I paid $85 dollars for used shoes, clearance or not! On top of that, they wanted me to mail the shoes back to them before they would refund my money. I can understand their position but with such an egregious error, you'd think they'd want to do anything to make it right. Nope. I ended up having to drive these dirty shoes to my closest D*ck's (defeats the purpose of online shopping, right?) in an attempt to exchange them. Of course, the brick and mortar store did not carry the shoes I was seeking. Finally, I dealt with a nonchalant manager who couldn't have cared less...never has a store's name been so fitting. Never again.

Don"t order anything from these people.

I really liked their service and they helped me find the perfect hat for my nephew!

Missing items in shipment, website charged me twice, they fixed some issues but it was a frustrating experience. Will only shop in store from now on, which is great.